Virtual Command Center (VCC) Monitoring Analyst

Virtual Command Center (VCC) Monitoring Analyst

Our Service Management Platform is seeking a VCC Monitoring Analyst to join our team in the Philippines. In this position you will ensure proper configuration and continuous monitoring of IT infrastructure using designated tools and support incident and request management processes, proactively identifying issues and driving service improvements aligned with ITIL V3 – Service Operation standards.

What you’ll do

• Configure and maintain monitoring tools to detect performance issues and prevent failures.
• Manage outages and coordinate incident resolution, including escalation and stakeholder communication.
• Conduct post‑incident reviews and drive root cause analysis and corrective actions.
• Lead continuous service improvement initiatives and track service quality metrics.
• Train junior staff and promote knowledge sharing across teams.
• Collaborate with internal teams and customers to ensure transparency and effective problem‑solving.

About you

We offer you

Opportunity for everyone

At Inchcape, inclusion accelerates our success. We are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunities for all.

About us

Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 16,000 talented colleagues fosters an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners.

Inchcape’s Digital Delivery Centres drive innovation, empowering global mobility through advanced technology solutions. Our teams deliver impactful digital systems, ensuring long‑term business success with world‑class operations at scale.

Additional information request

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.

Seniority level

Employment type

Job function

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Location

Pasig, National Capital Region, Philippines

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