• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Quezon City - Spark Place 3rd FlrLanguage Requirements:
Time Type:
Full timeTalent Connect - Spark Place Cubao 2025 • PHL Quezon City
Procurement Analytics professionals.We're looking for professionals who have experience or interest in.Philippines’ largest and only integrated telecommunications company.G, 3G, 4G LTE, and 5G netw... Show more
The Strategic Sourcing Associate is responsible for sourcing, evaluating, and acquiring suppliers, vendors, and materials to support Sunnies Face's business operations, retail execution, and events... Show more
In this role, you will take on a key responsibility in managing the.Ensure data accuracy and stakeholder collaboration to optimize candidate experience and efficiency.End-to-End Onboarding Support:... Show more
Leads and manages a team of CSRs in daily call center operations, ensuring targets and service levels are met.Monitors individual and team performance, provides regular coaching, feedback, and perf... Show more
Looking to grow your career in sales with a global-facing team? Join Acquire Intelligence and build your experience in high-velocity sales, client relationship management, and business growth while... Show more
The SME, Operations provides floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).Essential Functions/Core Responsibilities.Provide floor support, learning sessio... Show more
You will be immersed in a culture of high performance and ensure your learning curve is always accelerated and thus be cut above your peers! Projects assigned to you will have a significant impact ... Show more
Page Outsourcing is one of the fastest-growing Global Outsourced providers, having more than doubled its headcount in the past 18 months to support major clients across the UK, North America, Europ... Show more
Work Location: Manila (Onsite).Designation: Associate Process Manager.Role: Human Resources Business Partner.We are seeking an experienced, Human Resources Business Partner (HRBP) to support our gr... Show more
Concentrix Cubao is Hiring – Tier 2 Role .Premium Salary Package + 30K Sign-On Bonus (T&C Apply) .Are you a tenured BPO professional ready to level up? .Concentrix Cubao is opening Tier 2 positions... Show more
Explore Fulfilling Careers at Meralco and take Part in #BuildingABrilliantFuture!.Come aboard so we can Build a Brilliant Future Together!.Meralco is more than a power distribution company.It is ho... Show more
Human Resource Associate - Employment Lifecycle.People Shared Services Associate.HR data throughout the employee lifecycle, including onboarding, offboarding and timekeeping.You'll collaborate with... Show more
The Talent Audit and Compliance Supervisor is responsible for overseeing the internal review of all Talent processes, records and policies.The incumbent also leads policy updates and development, d... Show more
We are CONCENTRIX – the #1 BPO in the industry – where incredible careers begin and thrive.Whether yours is just beginning or you're making a fresh start, we empower people through continuous oppor... Show more
Join Maya's People Group as an.TeamMaya an amazing place to work.This internship offers hands-on experience in building a strong employer brand and creating meaningful candidate and employee experi... Show more
Local People and Culture | Employee Experience.Employer Branding Specialist (Temporary).This role helps strengthen the Employer Brand of JTI GBS Manila by supporting talent attraction initiatives, ... Show more
We are looking for a detail-oriented and highly organized.Talent Acquisition Onboarding Project.The role is responsible for coordinating pre-employment requirements, monitoring onboarding timelines... Show more
The Sales Associate position will jump-start your career in ultimately becoming a Business Manager that will bring the organization to greater heights by increasing its customer base and portfolio.... Show more
Looking to take your career to the next level? Then this role is for you!.Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated f... Show more
PLEASE SEND YOUR RESUME TO THIS E-MAIL:.Sources, identifies, interviews and hires candidates for positions onboard Norwegian Cruise Line Holdings fleet.Utilizes all available sourcing tools and adv... Show more
