Live Seller

This role is responsible for managing customer engagement and sales transactions via digital platforms such as Facebook, TikTok, Shopee, and Lazada. The role combines online customer service, order management, and live selling to drive revenue growth and deliver an exceptional digital shopping experience. This position plays a critical role in increasing online visibility and turning digital interactions into successful sales.

RESPONSIBILITIES

• Engage with customers online by promptly responding to inquiries, comments, and messages across platforms such as Facebook, TikTok, Shopee, and Lazada.
• Host live selling sessions confidently, showcasing products, answering real-time questions, and encouraging purchases through engaging on-camera interaction.
• Achieve online sales targets through effective upselling, cross-selling, and clear communication of product features and promotions.
• Process and confirm customer orders accurately, including sending proof of orders via photos / videos, and ensuring correct item packing and labeling.
• Coordinate order fulfillment and logistics, track deliveries, and provide timely updates to customers to ensure smooth transaction flow.
• Handle post-sale support, including returns, complaints, and incident reports (e.g., Return-to-Seller or damaged items), in a professional manner.
• Monitor and maintain reports on online sales, returns, incidents, and customer concerns to support performance tracking and analysis.
• Collaborate with the Operations and Marketing teams to plan promotions, improve live selling strategies, and enhance overall online customer experience.

QUALIFICATIONS