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TRAINER

TRAINER

QualfonDumaguete City, Dumaguete, PH
30+ days ago
Job description

Job Summary

Main Objectives and Duties :

1. Training delivery / facilitation

  • Delivers training program to New Hires rior endorsement to Nesting.
  • Answers all questions in a timely manner.
  • Ensures training rules and regulations are strictly followed.
  • Provides coaching on specific areas of the trainee.

2. Setting of Training Expectations

  • Provides overview of the training flow and encourages total participation and interaction.

    • 3. Participation in Training Design

  • Suggests new ideas to improve training programs and delivery.

    • 4. Training needs assessment

  • Identifies problem or need of the trainees and the training program and seeks solutions to improve
  • learning and overall performance.
  • Participates during program evaluation.
  • Monitors agent performance as a collaborative effort with the assigned mentor.

    • 5. Reports

  • Compiles training reports.
  • Keeps training documents (quizzes, exam links and manuals) for internal and external audits

    • 6. Meetings and Conferences

  • Attends calibrations, meetings and conference calls over the phone.

    • 7. Information Dissemination and Escalation

  • Acts as Subject Matter Experts on a specific area of support.
  • Escalates issues to Miami Business owners for resolution

    • Area of expertise (Skills)

  • College Graduate of any course or its equivalent.
  • At least 6 months to 1 year work experience in training and development, preferably in a Call Center setting

    • Other Skills and Experiences (Min)

    Education

    Bachelor DegreeBenefitsWe offer competitive pay and benefit packages along with many other perks : , Career Path Program, Growth opportunities, Medical, dental, vision and 401(K), Employee referral business program, Employee discounts, Full-time and part-time positions, Incentive programs, Team environment, Wellness programs, Career Path Program, Growth opportunities, Medical, dental, vision and 401(K), Employee referral business program, Employee discounts, Full-time and part-time positions, Incentive programs, Team environment, Wellness programs

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    Trainer • Dumaguete City, Dumaguete, PH