Jobs in Dumaguete, central visayas

Job Summary

Manage the operations ensuring the results of the

metrics set by the clients.

• Ensures Qualfon complies with the performance metrics for client satisfaction and exceeding expectations :
• Performance Metrics (among others) :
• Scorecard (Client)
• Quality
• Adherence
• Turn Times
• Throughput
• Analyzes report statistics and arrival patterns to ensure adequate staffing to ensure established service levels are achieved
• FGD (Focus Group Discussions) to help identify and address concerns from all levels of employees on the account.

Manage the accounts at the operational level, ensuring the production, cost and financial results of the metrics set internally

performance of the operations department.

has produced vs. Paid hours

operation), operating costs

related to the Productivity and Direct Costs,

indirect cost, all related to the Financial part

Active communication and direct point of contact with the Vendor Management Offices in the US

Analysis of results and Action Plan creation

Talent Development

Personnel management

Area of expertise (Skills)

At least 6 years’ experience in Call Center Operations, with at least 2 to 4 years in

Supervisory or Managerial capacity.

Other Skills and Experiences (Min)

Six Sigma (provided by Qualfon)

Education

Bachelor DegreeBenefitsWe offer competitive pay and benefit packages along with many other perks : , Career Path Program, Growth opportunities, Medical, dental, vision and 401(K), Employee referral business program, Employee discounts, Full-time and part-time positions, Incentive programs, Team environment, Wellness programs, Career Path Program, Growth opportunities, Medical, dental, vision and 401(K), Employee referral business program, Employee discounts, Full-time and part-time positions, Incentive programs, Team environment, Wellness programs