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Operations manager Jobs in Philippines

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Operations manager • philippines

Last updated: 1 day ago

Operations Manager

ConcentrixPHL Baguio City

The Operations Manager I plays a pivotal role in leading and supervising a team of Team Leaders.This position is key to ensuring that our Client Service Level Agreements and financial expectations ... Show more

Operations Manager

CLEANMATIC SERVICES INC.Manila, Philippines

Overseeing day to day business activities, optimizing processes for efficiency, managing resources (budget, staff, materials), ensuring quality and compliance, and leading teams to align operations... Show more

Operations Manager

ConcentrixPHL Makati, 11th Floor, Ayala North Exchange Tower 2, Ayala Ave

The Operations Manager I plays a pivotal role in leading and supervising a team of Team Leaders.This position is key to ensuring that our Client Service Level Agreements and financial expectations ... Show more

Operations Manager

Global Medical Virtual AssistantsQuezon City, Metro Manila, PH
Quick Apply

The Operations Manager is responsible for ensuring that a high standard of service is delivered to clients through the effective and efficient use of strategies and other resources.You must apply a... Show more

Operations Manager

TELUS Digital EuropeIloilo, de

Ensures the profitability of the account/s / program/s by making certain that client KPIs, goals, and targets are met.Ensures that company-set ratios for staffing are maintained for smooth operatio... Show more

Operations Manager

ConcentrixPHL Benguet Work, at, Home

The Operations Manager I plays a pivotal role in leading and supervising a team of Team Leaders.This position is key to ensuring that our Client Service Level Agreements and financial expectations ... Show more

Operations Manager

ConcentrixPHL Bonifacio Global City, Levels 14 and 15, WeWork Milestone at 5th Avenue

The Operations Manager I plays a pivotal role in leading and supervising a team of Team Leaders.This position is key to ensuring that our Client Service Level Agreements and financial expectations ... Show more

Operations Manager

ConcentrixPHL, Iloilo Work, at, Home

The Operations Manager I plays a pivotal role in leading and supervising a team of Team Leaders.This position is key to ensuring that our Client Service Level Agreements and financial expectations ... Show more

Operations Manager

ConcentrixPHL Quezon City, 181 J.P. Rizal Street

The Operations Manager I plays a pivotal role in leading and supervising a team of Team Leaders.This position is key to ensuring that our Client Service Level Agreements and financial expectations ... Show more

Manager, Operations

ResultsCXPasig (Silver City, Frontera Drive Cor. Dona Julia Vargas), Metro Manila, PH

As Manager, Operations in ResultsCX, you will be responsible for developing and maintaining relationships as the single point of contact for internal and external information regarding specific cli... Show more

Operations Manager

ConcentrixPHL Makati City, Makati Rec Hub, GF, BPI Philam Life Building

The Operations Manager I plays a pivotal role in leading and supervising a team of Team Leaders.This position is key to ensuring that our Client Service Level Agreements and financial expectations ... Show more

Operations Manager

Sun LifeTaguig City, National Capital Region

The Operations Manager provides leadership, direction and decision making in a high volume, fast paced, front line client service environment.They will ensure the delivery of a consistent quality c... Show more

Operations Manager

Satellite OfficeTaguig, Metro Manila, Philippines

The Manila Operations Centre supports the Group's Australian and New Zealand business across frontline customer service, after sales service, dispatch, accounts payable and receivable, and marketin... Show more

Operations Manager

ConcentrixPHL Cebu City, Cebu Exchange Tower, Salinas Drive, Cebu IT Park, Lahug

The Operations Manager I plays a pivotal role in leading and supervising a team of Team Leaders.This position is key to ensuring that our Client Service Level Agreements and financial expectations ... Show more

Operations Manager (Campaign Manager)

TaskUsPasig, NCR, Philippines

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.Levera... Show more

Operations Manager

ConcentrixPHL Muntinlupa City

The Operations Manager I plays a pivotal role in leading and supervising a team of Team Leaders.This position is key to ensuring that our Client Service Level Agreements and financial expectations ... Show more

Operations Manager

ConcentrixPHL Angeles City, Clark 2

The Operations Manager I plays a pivotal role in leading and supervising a team of Team Leaders.This position is key to ensuring that our Client Service Level Agreements and financial expectations ... Show more

Operations Manager

TaskUsPhilippines

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.Levera... Show more

Operations Manager

ConcentrixPHL Makati City

The Operations Manager I plays a pivotal role in leading and supervising a team of Team Leaders.This position is key to ensuring that our Client Service Level Agreements and financial expectations ... Show more

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Operations Manager

Operations Manager

ConcentrixPHL Baguio City
17 days ago
Job description

Description

The Operations Manager I plays a pivotal role in leading and supervising a team of Team Leaders. This position is key to ensuring that our Client Service Level Agreements and financial expectations are consistently met. By providing effective coaching and strategic guidance, the Operations Manager I fosters a high-performance environment, driving both team success and client satisfaction.

Essential Functions/Core Responsibilities

  • Service Level Management: Maintain and analyze Client Service Level Agreements, implementing improvements as needed.
  • Revenue Goals: Drive revenue generation to meet financial objectives through effective data management and forecasting.
  • Team Development: Select, train, and manage direct reports, ensuring compliance with policies and legal requirements.
  • Operational Oversight: Manage operational reports and ensure performance metrics are met.
  • Client Relationships: Build and strengthen relationships with client partners.
  • Leadership: Guide direct reports, ensuring adherence to company standards and implementing corrective actions as needed.
  • Performance Coaching: Conduct regular one-on-ones with direct reports for performance assessment and coaching.
  • Positive Culture: Foster a positive work environment and resolve employee issues promptly.
  • Cross-Functional Collaboration: Work with various departments to drive continuous improvement and resolve issues.
  • Best Practices: Implement strategies that exceed client expectations and adjust staffing as needed.
  • Client Engagement: Attend business reviews with clients to discuss performance.
  • Team Oversight: Lead and support a team of Team Leaders.

Candidate Profile

  • Preferred: Associate's Degree in a related field, over 5 years' experience, including two years in progressive management.
  • Call center experience preferred.
  • Proven ability to coach, develop action plans, and provide effective feedback.
  • Strong skills in analyzing work processes and setting action plans for goal achievement.
  • Capable of working under pressure with a professional demeanor and completing tasks.
  • Excellent written and verbal communication, able to present information effectively.
  • Skilled in organizing and prioritizing projects in fast-paced, deadline-driven environments.
  • Experience in mentoring and directing teams.
  • Willingness to work a flexible schedule.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:

PHL Quezon City - Eton

Language Requirements:

Time Type: