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Quality analyst Jobs in Philippines

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Quality analyst • philippines

Last updated: 11 days ago

Quality Analyst

MicroSourcingQuezon City, Metro Manila, Philippines
Quick Apply

Discover your 100% YOU with MicroSourcing!.Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, an...Show more

Quality Analyst (BPO)

Swak BPO CorpAngeles City, Pampanga, Philippines
Quick Apply

BPO centers in the Clark Freeport Zone.We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm.Our work environment represents a culture of dedication,...Show more

Plan Design Quality Analyst

Company 81 - Manulife Data Services Inc.Lapu Lapu City,

The GB Plan Design Quality Analyst is part of the Operations Integrity Quality team, ensuring adherence to defined processes; client service standards and requirements for new plan setups and amend...Show more

Global Support Quality Analyst

TDCXPhilippines

At TDCX, we believe that every career move should propel you forward.Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible whe...Show more

Plan Design Quality Analyst

ManulifeLapu Lapu City,

The GB Plan Design Quality Analyst is part of the Operations Integrity Quality team, ensuring adherence to defined processes; client service standards and requirements for new plan setups and amend...Show more

Senior Software Quality Assurance Analyst

AbbottTaguig City, State Not Indicated, Philippines

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support the rapid qualitative dete...Show more

Quality Assurance Analyst

The Probe GroupMakati City MNL Philippines

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better.We work hard and love a good challenge (or multiple).With clients spanning across the Pacific, A...Show more

Quality Analyst

3MPH, Taguig

M has a long-standing reputation as a company committed to innovation.We provide the freedom to explore and encourage curiosity and creativity.We gain new insight from diverse thinking, and take ri...Show more

Quality Analyst | Bulacan

TaskUsMeycauayan, Bulacan, Philippines

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.Levera...Show more

QUALITY CONTROL ANALYST II

TE ConnectivityTanauan, PHL, 4232

Job Title: QUALITY CONTROL ANALYST II Posting Start Date: 4/22/26 At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable a...Show more

Quality Assurance (QA) Analyst - Ecommerce

KlaiyaManila, Metro Manila, Philippines

We're a powerhouse advertising agency specializing in.Brand & Performance Marketing.Philippines’ top digital marketing solution providers.Nestlé | Unilever | P&G | Coca-Cola | URC | Monde Nissin | ...Show more

Quality Analyst

CGIPasig, Philippines

The Quality Assurance Analyst takes responsibility for monitoring and documenting agent call quality in support of the departmental quality goals and initiatives.He/She evaluates both verbal and wr...Show more

Quality Analyst (CEBU)

TDCXPhilippines

At TDCX, we believe that every career move should propel you forward.Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible whe...Show more

Data Quality Analyst

11118 Citibank, N.A. Regional Operating HeadquartersTaguig Philippines

The Data Quality Analyst 1 is a developing professional role.Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic unders...Show more

Plan Design Quality Analyst

ManulifeQuezon City

The GB Plan Design Quality Analyst is part of the Operations Integrity Quality team, ensuring adherence to defined processes; client service standards and requirements for new plan setups and amend...Show more

Mid Manual Quality Analyst

GECO AsiaAlabang, Muntinlupa, Philippines

GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.Position: Mid M...Show more

Mid Technical Quality Assurance Analyst

Umpisa Inc.Pasig, Metro Manila, PH
Quick Apply

Philippines be known globally as a tech hub.We create a set of world-class and impactful products and solutions to help organizations and individuals live better lives.We offer demanding, challengi...Show more

Billing Quality Analyst

eClerxMuntinlupa City, Philippines

Audit invoices and billing statements for accuracy, completeness, and compliance with company .Identify discrepancies, errors, or inconsistencies in billing data and resolve them promptly.Collabora...Show more

Client Specialist - Quality Analyst

Access Healthcare ServicesMckinley Hill, Taguig City

We are seeking talented individuals to join our team in Manila as Quality Analyst.In this role, you will play a crucial role in maintaining the highest standards of service delivery.You will be res...Show more

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Quality Analyst

Quality Analyst

MicroSourcingQuezon City, Metro Manila, Philippines
17 days ago
Job type
  • Quick Apply
Job description

Discover your 100% YOU with MicroSourcing!

Position: Quality Analyst
Location: Eastwood, Libis, Quezon City
Work setup & shift: Onsite | Shifting Schedule

Why join Microsourcing?

You'll have:

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.

  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.


Your Role:

As a Quality Analyst, you will:

  • Monitor calls and chat transcripts to ensure agents strictly follow account policies.
  • Deliver constructive feedback and performance coaching based on quality metrics.
  • Design and implement formal action plans for agents falling below performance benchmarks.
  • Participate in internal and external calibration sessions to align with client expectations.
  • Handle complex customer escalations to ensure high resolution and retention rates.
  • Review data accuracy across platforms and report on systemic order deficiencies.


What You Need:

Non-negotiables

  • Minimum of 5 years of professional experience in Quality Assurance or Performance Management.
  • Proven expertise in monitoring both voice and digital chat channels for compliance.
  • Strong analytical skills to translate quality data into structured agent coaching.
  • Exceptional English communication skills for delivering feedback and managing escalations.
  • Ability to work autonomously and exceed high-volume daily and weekly input targets.


Preferred skills/expertise

  • Prior experience within the payments, fintech, or fuel retail industries.
  • Deep knowledge of emerging trends and product launches in the global payments market.
  • Demonstrated success in managing long-term agent development and operational success.
  • Proficiency in using quality monitoring software and CRM reporting tools.
  • Strategic mindset for identifying root causes of recurring systemic issues.


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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

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