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Quality analyst Jobs in Philippines

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Quality analyst • philippines

Last updated: 22 hours ago

Quality Analyst (BPO)

Swak BPO CorpAngeles City, Pampanga, Philippines
Full-timeFull-time
Quick Apply

BPO centers in the Clark Freeport Zone.We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm.Our work environment represents a culture of dedication,... Show more

 • New!

Product Quality Analyst

Freelancer.comTaguig, Metro Manila, PH
Full-timeFull-time
Quick Apply

With our mission to provide one billion jobs across the globe, we are in need of a Product Quality Analyst.As a sneak peak of behind the scenes, you’ll be able to:.Test web applications and mobile ... Show more

Data Quality & Validation Analyst

AutoScale VenturesMetro Manila, Philippines
Full-timeFull-time
Quick Apply

Job Description: Data Quality & Validation Analyst.Location: Remote – Philippines.Work Schedule: 9:00 AM – 5:00 PM Pacific Time.We are looking for a detail-oriented and analytical Data Quality ... Show more

Quality Assurance Analyst

cxpertsIloilo City, Iloilo, PH
Quick Apply

Key Responsibilities: Conduct quality audits and evaluate processes and interactions Ensure adherence to compliance, service standards, and company policies Identify areas for improvement and provi... Show more

Quality Control (QC) Analyst

ZALORA SOUTH EAST ASIA PTE LTDMCX, Muntinlupa City, PH
Quick Apply

JOB SUMMARY: The Quality Control Analyst is responsible for ensuring website catalog content meets the quality standards and guidelines set by eProduction.The role is accountable for reviewing and ... Show more

Sr. Automation Quality Analyst (Playwright)

GECO AsiaAlabang, Muntinlupa, Philippines

GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.Position: Senio... Show more

Quality Assurance Analyst

ResultsCXPasig City (Ortigas Avenue, Eulogio Amang Rodriguez Ave), Metro Manila, PH

We are looking for a detail-oriented and analytical Quality Assurance Analyst to join our contact center team.The Quality Assurance Analyst will be responsible for monitoring and evaluating the per... Show more

Quality Analyst (VIP Host)

Q2 HR Solutions - Group of CompaniesTaguig, Metro Manila, Philippines
Full-timeFull-time
Quick Apply

We're looking for an experienced.Quality Analyst with a background in gaming or iGaming.In this role, you'll evaluate customer interactions, identify areas for improvement, and use performance insi... Show more

Quality Analyst

JPMorgan Chase & Co.National Capital Region, Philippines
Full-timeFull-time

Help shape a stronger customer experience by joining a team focused on operational excellence and continuous improvement.You will turn quality insights into practical actions that improve outcomes ... Show more

Operations Quality Analyst-Junior

TELUS Digital EuropeTaguig City, de
Full-timeFull-time

Operations Quality Analyst-Junior.An Operations Quality Analyst-Junior you play a key role in optimizing agent performance and enhancing customer experience.You conduct regular reviews of agent int... Show more

Senior Quality Management Analyst

Tap Growth aiTaguig, Metro Manila, PH
Full-timeFull-time

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle.This isn’t just a philosophy—it’s the foundation of who we are and what we do.Monitoring of Quality Control with Leadership.Understa... Show more

Shipboard Quality Assurance & Support Analyst

CaiPhilippines
Full-timeFull-time

Shipboard Quality Assurance & Support Analyst.CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.We have over 40 years of excellence in uniting talent and... Show more

Helpdesk Customer Support - Quality Analyst

Tasq Staffing Solutions, Inc.Taguig, Metro Manila, PH
Full-timeFull-time
Quick Apply

Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related technical discipline.Equivalent hands-on technical experience in a QA, support engineering, or ad tech... Show more

Quality Assurance Analyst

GratitudeDavao, Philippines
Full-timeFull-time

As a Quality Assurance Analyst I for the Microsoft account, you will be responsible for ensuring the quality and reliability of software products.You will work closely with development teams to ide... Show more

Senior Quality Management Analyst

UbiquityTaguig, Metro Manila, PH
Full-timeFull-time

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle.This isn’t just a philosophy—it’s the foundation of who we are and what we do.Monitoring of Quality Control with Leadership.Understa... Show more

Quality Analyst

Our ClientsQuezon City, Metro Manila, Philippines
Full-timeFull-time
Quick Apply

We are looking for a detail-oriented and analytical.The successful candidate will be responsible for monitoring customer interactions, evaluating compliance with quality standards and banking colle... Show more

Quality Analyst Specialist

Global Medical Virtual AssistantsQuezon City, National Capital Region, PH
Full-timeFull-time
Quick Apply

A Quality Analyst Specialist will play a vital role in ensuring the delivery of high-quality and accurate virtual assistance services in the healthcare industry.You will be responsible for monitori... Show more

Quality Analyst | Imus, Cavite

TaskUsImus, Cavite, Philippines

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.Levera... Show more

Sales Quality Analyst | Anonas

TaskUsQuezon, NCR, Philippines

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.Levera... Show more

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Quality Analyst (BPO)

Quality Analyst (BPO)

Swak BPO CorpAngeles City, Pampanga, Philippines
22 hours ago
Job type
  • Full-time
  • Quick Apply
Job description

Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire a Quality Analyst to join our growing company.

Job Responsibilities:

  • Monitor customer interactions across calls, chats, and emails on a regular basis
  • Evaluate agent performance using established quality standards, providing clear and constructive feedback
  • Identify errors, performance gaps, and areas for improvement
  • Analyze data to uncover trends and opportunities to enhance customer satisfaction
  • Deliver training sessions and coaching to support agent development and performance improvement
  • Ensure adherence to company policies, procedures, and quality standards
  • Implement and maintain quality assurance processes to uphold service excellence
  • Prepare comprehensive reports on quality metrics, agent performance, and customer satisfaction
  • Provide actionable insights and recommendations to both agents and management
  • Ensure all customer interactions align with regulatory requirements and industry standards

Job Qualifications:

  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field (preferred but not required)
  • Proven experience as a Quality Analyst or in a similar role
  • Strong written and verbal communication skills
  • Excellent analytical and problem-solving abilities
  • Proficiency in Microsoft Office Suite
  • High attention to detail and accuracy

Why work with Swak BPO Corp.?

  • Opportunity to work with international teams and companies
  • Opportunity in promotions and salary increases
  • A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
  • Free meals prepared and provided by the company to promote a healthy lifestyle
  • Free shuttle services provided around Angeles City and nearby areas
  • A recreational facility that provides comfort and entertainment for employees to unwind

*This is going to be an on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga. Apply now!