Jobs in Fairmont makati, makati city, philippines

Job Description

Why you’ll love Softchoice :

At Softchoice, our purpose is to unleash the potential of people and technology.

Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness, where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of

everyone , to ensure that every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities.

The impact you will have :

As a

Customer Support Advocate (CSA) , you will have the opportunity to partner with some of our largest and most diversified enterprise and strategic customers. You will be responsible for helping solve business problems for our customers, while also maintaining and protecting the bottom line for Softchoice. The CSA role is an integral piece of our customer support and growth model and will assist in many areas of the customers’ business, including

projects, operational tasks, and integration support.   As a result, you will be able to impact directly business outcomes and increase customer satisfaction.

What you’ll do :

• You will work as part of a unified account team in partnership with our inside and outside sales teams.
• You will be responsible

for researching and fulfilling quote requests, providing complex reporting, and helping to manage a customer’s annuity business .

resolve   customer inquiries and issues,

cultivate and maintain   customer relationships, and demonstrate an

agile approach   alongside a

strong problem-solving mindset.

Requirements

What you’ll bring to the table :

of B2B customer service experience

Information Technology industry).

high volumes of customer requests and inbox management .

Outlook , Word, Excel, PowerPoint.

Salesforce .

Microsoft licensing programs  is an asset.

PowerBI  is an asset.

Benefits

Requirements

As a Customer Support Specialist, you will be the main point of contact for our valued business customers. Your role is to ensure smooth transactions, provide excellent support, and maintain strong client relationships. You will work closely with the sales and account management teams to help customers with their requests, quotes, orders, and renewals.