Jobs in Manila, manila, philippines

We are looking for a skilled and experienced Patient Collections associate to join our dynamic team. If you have a background in handling patient collections in a BPO environment and possess excellent communication and organizational skills, you are eligible to apply.

Work location : Manila

Key responsibilities

Manage the end-to-end process of patient billing and collections for self-pay accounts

Ensure accurate and timely invoicing of self-pay patients

Communicate with patients in a professional and empathetic manner to discuss outstanding balances and payment options

Address patient inquiries related to billing and collections, providing clear and concise information

Process payments, set up payment plans, and negotiate settlements when necessary

Reconcile payments received with outstanding balances and update records accordingly

Maintain accurate and up-to-date documentation of all patient interactions and payment arrangements

Generate reports on collection activities, outstanding balances, and other relevant metrics

Ensure compliance with all relevant regulations and internal policies related to patient billing and collections

Stay informed about changes in healthcare billing and collections regulations

Collaborate with internal teams, including finance and customer service, to resolve complex billing and collection issues

Participate in regular meetings to discuss process improvements and share insights

Job Requirements

Strong understanding of healthcare billing and collection processes

Excellent communication and interpersonal skills

Proficiency in using billing and collections software

Ability to treat all patient information with utmost confidentiality

Detail-oriented with strong organizational and time management skills

Qualifications

Minimum of 2 to 3 years of experience in patient collections within a BPO set-up

Any college graduates with bachelor’s degree