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Process Associate
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GenpactMuntinlupa City, PhilippinesGenpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Process Associate, Customer Care!
In this role, you are expected to reach out to customers and create affordable plans which will allow them to settle their balances. You are expected to hit collection targets set by leadership month on month.
Responsibilities
- Request’s debit or ACH information to secure plans
- Modifies plans as requested by customers
- Takes appropriate action if customer disputes the account(s)
- Listens for hardship cues in customer conversations and notes account appropriately
- Update’s customer account information including; telephone, mobile, address and email Requests required letters to be mailed or emailed as appropriate to customers to notify of transfer of account, encourage payment of delinquent account or confirm agreements to settle account
- Records information about financial status of the customer and status of collection efforts using automated collections software
- Obtains and reviews appropriate correspondence and documents, both paper and electronic that pertain to the account
- Establishes payment schedule, grants extensions of payment deadlines or temporary payment suspension
- Settles accounts within limits authorized or obtains necessary information for supervisor to review / approve the settlement Responsible for ensuring compliance with applicable laws, regulations, and company policies across areas of organizational responsibility
- Completes all required compliance or other training
Qualifications we seek in you!
Minimum Qualifications
Preferred Qualifications / Skills