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- pasay, national capital region (manila), philippines
Jobs in Pasay, national capital region (manila), philippines
Talent Connect - MOA 2024
ConcentrixPHL Pasay CityTravel & Expense SME
VestasPasay- Promoted
Business Analysis Assistant
PhilCentro Technologies Inc.Pasay, National Capital Region, PHDeputy Accounting Manager
Wallem Philippines Shipping, Inc.Manila, Metro Manila, Philippines- Promoted
HR Business Partner
Dynamic Strategy Solutions Experts CorporationPasay, National Capital Region, PH- Promoted
Tableau Developers (Project-Based)
Dempsey Resource Management Inc.Pasay City, National Capital Region, PHData Privacy Sr. Manager
TASQ Staffing SolutionsPasay City, NCR, Philippines- Promoted
Finance Supervisor
JK.hiring30Pasay, National Capital Region, PH- Promoted
START ASAP - Airline Ticketing - Pure Non-Voice / Voice - No EXP
CaldwellPasay, National Capital Region, PH- Promoted
Accounting Department Head
JOB MATCHMAKERPasay, National Capital Region, PH- Promoted
Graphic Designer / Multimedia Artist
Dempsey Resource ManagementPasay, National Capital Region, PH- Promoted
Accounting Supervisor - 3 yrs experience - Pasay - 35k
Dempsey Resource Management Inc.,Pasay, National Capital Region, PHTreasury Associate
Infinit-OPasay, 00, ph- Promoted
Tableau Developers
Dempsey Resource Management , Inc.Pasay City, National Capital Region, PHFP&A - Financial Modeler
Prime Infrastructure Capital Inc.Pasay City, PH- Promoted
Desktop Engineer
J&B ServicesPasay City, National Capital Region, PHNurse Case Manager
Nezda Technologies Inc.PasaySpanish Customer Support Specialist (Pasay City)
J-K NetworkPasay CityCustomer Experience Associate I - Local Telco (Voice)
Conduent Business ServicesPasay City, National Capital Region, Philippines- Promoted
IT Auditor Supervisor
Hunter's Hub, Inc.Pasay, National Capital Region, PHTalent Connect - MOA 2024
ConcentrixPHL Pasay City- Full-time
Description
The Customer Support Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.
Essential Functions / Core Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard / unstructured and require some clarification or conceptual thinking
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain broad knowledge of client products and / or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and / or services
- Track, document and retrieve information in call tracking database
Candidate Profile
Career Framework Role
Has program required basic skill set to perform routine tasks within simple processes but lacking program / product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
LI-DNI
Location : PHL Pasay City - MOA
Language Requirements :
Time Type :
Full time