Delivery Driver • Philippines
Job title: Service Delivery Manager.The role of the Service Delivery Manager is responsible for coordinating the delivery of services for key clients.The SDM plays a vital role in creating long-ter... Show more
We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go.People talk about O2O, we live it! Currently, Lalamo... Show more
Leads the overall delivery management of each project under within the managed portfolio ensuring such are delivered on-time, on-budget, and on-scope.Defines and finalize project scope, goals and d... Show more
GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.We’re Hiring: S... Show more
Specright is hiring a Salesforce Engineering Delivery Lead to build and lead our offshore Salesforce engineering organization.This is a player-coach role: you will manage a team of 6–10 Salesforce ... Show more
We are looking for someone to take ownership of the operational flow behind our customer services, product fulfillment, vendor purchasing, project coordination, and account follow-through.This role... Show more
City Cebu, Cebu City, Lapu-Lapu City, Mandaue City, Negros Oriental, Siquijor State/Province Central Visayas (Region VII) Country Philippines Date Wednesday, July 22, 2026 Working time Full-time Re... Show more
Makes recommendations to the client for curriculum and training approach improvements.Work with operations to create value added training sessions and materials to meet company and client expectati... Show more
City Cebu, Cebu City State/Province Central Visayas (Region VII) Country Philippines Date Wednesday, July 22, 2026 Working time Full-time Ref# 20039151 Job Level Individual Contributor Job Type Exp... Show more
Client Delivery Managers (CDMs) are a governance and orchestration function within Global Service Delivery Management.The role safeguards end-to-end service coherence from the client perspective in... Show more
Primarily responsible in providing secure and timely driving services to transport passengers and/or goods.Moreover, he also assists in administrative task when not in driving.With experience in dr... Show more
The role is responsible in the delivery, execution, quality control and completion of strategic Programs and Projects in alignment with the strategic business and organization.Responsible for deter... Show more
Client Delivery Manager (Full-time, Remote).This role is focused on end-to-end delivery coordination between clients and freelance talent, ensuring every project is delivered on time, on brief, and... Show more
Senior Assistant Vice President.In this role you will lead the end-to-end delivery of cross-functional technology solutions through a shared services model, ensuring alignment with enterprise goals... Show more
Voice and Non Voice support provided to customers.Our services include Level 1 and Level 2 technical support in a 24 / 7 environment.Essential Functions/Core Responsibilities.Primary escalation con... Show more
The Executive Driver is responsible for providing safe, discreet, and efficient transportation services primarily for company.This role requires a high level of professionalism, punctuality, and co... Show more
Job title: Service Delivery Manager
Category: Financial Services
Work set up: Onsite at Pasig
Work shift: Night shift
Salary: PHP 90,000-100,000
Headcount: 2
Job Summary:
The role of the Service Delivery Manager is responsible for coordinating the delivery of services for key clients. The SDM plays a vital role in creating long-term healthy relationships between the service provider and the client, acting as the bridge between the client and our operational delivery teams. The key responsibility of the SDM is governance across all areas of their services including service management, incident and change management, continual service improvement and customer satisfaction. The SDM ensures the highest level of operational service delivery while maintaining the financial margins of the project.
These Terms of Reference apply for the role of SDM. The role may be shared across engagements with similar project and skill requirements.
Non-Negotiables:
• College graduate
• At least 3 years’ experience as an Operations Manager in Financial Services BPO.
• Exposure to SLA/KPI management, account performance, and operational governance
• Experience with client, stakeholder, or business partner interactions
• Strong people leadership, accountability, and process improvement mindset
• Not a job hopper
Job Responsibilities
. Build a good relationship with key client staff.
. Successful service delivery through SLA achievement and high CSAP/OSAP scores.
. Monitor end-to-end performance of services
. Communicate effectively around issues and opportunities.
. Collaborate with senior management on client account management and growth.
. Ensure operations teams are aware and prepared of changes.
. Build service reports and sponsor service delivery meetings.
. Pull in additional resources when needed such as SME teams or people for specific issues / opportunities.
. Remove all obstacles to customer satisfaction and / or financial performance.
. Communicate across organizational boundaries from all levels.
. Look out for client's and long-term interests
. Run service improvements if service delivery is not meeting client expectations.
. Work with the client and operations teams to proactively identify service improvement activities.
. Be accountable for and contribute to the overall performance of the project delivery.
. Follow best practices as defined in the CPMF.
. Create and maintain the project's Financial Status Reporting with high quality.
