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Delivery • Philippines

Last updated: 2 days ago

Service Delivery Manager

eWaveManila, Philippines

Globant’s Commerce Studio helps organizations create best-in-class commerce-enabled experiences, with engineering and design at its core.The goal is to meet the demands of tomorrow's customers, lev...Show more

Service Delivery Manager

ScalableOSNCR, 00, ph
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The role involves managing a cross-functional team, aligning ITIL-based service delivery, and overseeing a wide range of IT solutions, including network, IT data center, private and public cloud, d...Show more

Delivery Service Representative

PM ConsultingTaguig, Metro Manila, Philippines, Philippines
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Delivery Service Representative.Reports to the Logistics Site Coordinator.Deliver products safely and on time.Ensure correct loading based on the manifest, drive safely to all destinations, and com...Show more

DELIVERY DRIVER

Unison Computer Systems IncPhillipines

Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.Reviewing orders before and after delivery to ensure that orders are complete.Assisting with loading an...Show more

Delivery Lead

Questronix CorporationMakati City, Metro Manila, PH
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Leads the overall delivery management of each project under within the managed portfolio ensuring such are delivered on-time, on-budget, and on-scope.Defines and finalize project scope, goals and d...Show more

Service Delivery Manager

MySigridOrtigas, Metro Manila, PH
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The Service Delivery Manager’s primary duty is to ensure the needs of the client are understood and satisfied by working closely with the Executive Assistant.The Service Delivery Manager is respons...Show more

Senior Delivery Coordinator - 6837

Cambridge University PressManila

We operate in a hybrid work environment, and we encourage applicants who are open to working in the office.Monday to Friday, PM to PM Manila time, overlaps with UK operating hours.We value transpar...Show more

Client Delivery Analyst

Infinit-OPasay City Central Post Office, 00, ph

Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization.We empower finance and healthcare organizations to thrive in a digital-first world by combining s...Show more

2025 Delivery Operations GVPTP

ConcentrixPHL Quezon City

Voice and Non Voice support provided to customers.Our services include Level 1 and Level 2 technical support in a 24 / 7 environment.Essential Functions/Core Responsibilities.Primary escalation con...Show more

Client Delivery Manager

DXC TechnologyTAGUIG CITY,PHL

DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152.Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most.We use t...Show more

NetSuite Technical Delivery Manager

OSI DigitalManila, Metro Manila, PH
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Job Title: NetSuite Technical Delivery Manager Role: FT Location: Manila, Philippines About the role We are seeking an experienced and hands-on Delivery Manager – NetSuite Technical to lead our Net...Show more

Delivery Manager

StratpointMandaluyong, Philippines

We are trusted, modern technology leaders in:.Cloud Consulting and Managed Services.Data Engineering and Analytics.Artificial Intelligence and Machine Learning.We use technology to enrich experienc...Show more

Finance Delivery Manager

EastvantageTaguig City, National Capital Region, PH

We are seeking a Finance Business Partner / Manager to lead and manage end-to-end Accounts Receivable (O2C), Accounts Payable (P2P), and General Ledger (R2R) operations.This role will act as the pr...Show more

Associate, AP Service Delivery

foodpandaTaguig, PH

We are looking for an Associate/Specialist, AP Service Delivery to join our growing team in Finance based in our shared service centre in our BGC office!.Perform day to day invoices processing, 3-w...Show more

Delivery Manager (Client-site)

Umpisa Inc.Taguig, Metro Manila, PH
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Philippines be known globally as a tech hub.We create a set of world-class and impactful products and solutions to help organizations and individuals live better lives.We offer demanding, challengi...Show more

SAP LOGISTICS DELIVERY CONSULTANT

InchcapePasig, PH

Are you looking to accelerate your career path in a stimulating, fast-growing business? At Inchcape, we’re pursuing an exciting strategy to evolve our global business and lead our industry’s transf...Show more

Finance Delivery Manager

Our ClientsQuezon City, Metro Manila, Philippines, Metro Manila, Philippines
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We are seeking a seasoned Finance & Accounting (F&A) Operations Manager with extensive experience in managing large-scale delivery operations across multiple F&A functions.The ideal candidate will ...Show more

Product Delivery Manager

Pronet GamingManila, Philippines, Philippines

Gaming operators looking for platform solutions need an omni-channel turnkey provider that truly understands their needs, wants and challenges.That’s why the team at Pronet Gaming have been handpic...Show more

Service Delivery/Provisioning

Satellite OfficePasig, Metro Manila, PH
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Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines.Our people work directly with international clients in roles that ...Show more

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Service Delivery Manager

Service Delivery Manager

eWaveManila, Philippines
30+ days ago
Job description

Globant’s Commerce Studio helps organizations create best-in-class commerce-enabled experiences, with engineering and design at its core. The goal is to meet the demands of tomorrow's customers, leveraging long-standing expertise with large and complex commerce transformations in both B2B, B2C and D2C domains.

As an award-winning partner of enterprise-class platforms: Salesforce Commerce Cloud, Adobe Magento Commerce, and other API first, Headless Commerce surround solutions, we help clients create a competitive advantage with commerce at its core.

Our mission is to empower companies to succeed and thrive in the ever-changing digital landscape by building best-in-class future-ready digital commerce solutions globally.

THE ROLE

  • Monitor and optimize service delivery performance: Track key metrics, identify areas for improvement, and implement initiatives to drive service quality and efficiency.
  • Own critical incidents: Take ownership of complex issues, coordinate resolution efforts, and ensure effective communication with stakeholders throughout the process.
  • Develop deep understanding of service delivery: Analyze projects and processes to gain insights into scope, challenges, and potential optimization opportunities.
  • Lead service improvement initiatives: Design and implement strategies to enhance service delivery, including automation, runbook creation, and L3 collaboration.
  • Optimize the L2 support team: Implement a shared services model through cross-skilling and training, leading to cost savings and improved resource utilization.
  • Foster continuous improvement: Analyze internal and external processes to identify and implement strategies for service delivery optimization.
  • Drive accountability and ownership: Ensure the L2 support team meets service level agreements (SLAs) and customer expectations, proactively driving future demand.
  • Collaborate with stakeholders: Maintain effective communication and collaboration with internal teams (L3 support, network, development) and external vendors.

THE CANDIDATE

  • Must possess a robust background in service delivery or operations management
  • has successfully contributed to the establishment of a managed services team for an international company.
  • Proven track record of successfully optimizing service delivery processes.
  • Strong understanding of IT service management frameworks (ITIL, ITSM).
  • Excellent analytical, problem-solving, and decision-making skills.
  • Proven ability to lead and motivate a team.
  • Strong communication and interpersonal skills.
  • Experience with cross-skilling and training teams.
  • Experience with automation tools and runbook creation a plus.

THE BENEFITS

✔Multiple learning opportunities and Professional Certification Programs

✔Working as a part of a Global team in a Multicultural Environment

✔Gifted Birthday Leave

✔Rewarding Compensation Package

Dare to be different!