Managerial โข Philippines
Discover your 100% YOU with MicroSourcing!.Position: Customer Service Representative.Work setup: Onsite | Night shift.Location: Eastwood, Quezon City.Enjoy above-market compensation, healthcare cov... Show more
๐๐ซ๐จ๐๐ฎ๐ซ๐๐ฆ๐๐ง๐ญ / ๐๐ฎ๐ซ๐๐ก๐๐ฌ๐ข๐ง๐ ๐๐๐ง๐๐ ๐๐ซ.We are looking for an experienced ๐๐ซ๐จ๐๐ฎ๐ซ๐๐ฆ๐๐ง๐ญ / ๐๐ฎ๐ซ๐๐ก๐๐ฌ๐ข๐ง๐ ๐๐๐ง๐๐ ๐๐ซ to lead sourcing strategies, supplier neg... Show more
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We are looking for a Finance Manager to oversee the companyโs financial operations and ensure accurate, timely, and compliant financial management.This role will work closely with internal leadersh... Show more
Performance incentive - quarterly.Relocation assistance - will be discussed during the interview.Earned a Bachelorโs Degree in any field **Mandatory and non negotiable**.Experience in collections o... Show more
This hiring portal serves as a placeholder for Capgemini applications for our Vendor Management Team - Hiring across all levels from Analysts to Managerial roles.Kindly fill out all the necessary d... Show more
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Top Asia is an HR Consulting and Outsourcing company which offers Staff Augmentation and Managed Services to various organizations.As Restaurant Manager, you must be sensible, keen on quality, and ... Show more
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Talent Acquisition Manager โ QSR.Quick Service Restaurant (QSR).The role will oversee high-volume hiring for restaurant operations while supporting recruitment requirements for corporate and suppor... Show more
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Lead the Future of Real Estate in Zamboanga City, Cagayan De Oro City and Butuan City.Are you a high performer with a passion for the lifestyle? We are looking for a.Do you excel at building high-p... Show more
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Accounting or closely related field from an AACSB accredited program.Current rank of Full Professor, or a record of academic and professional achievement that meets the qualifications for appointme... Show more
The Warehouse Supervisor will oversee the daily operations of their assigned warehouse located in Cavite, ensuring that inventory is received, stored, and distributed correctly.As a full-time role,... Show more
This role plays a key part in ensuring financial accuracy, regulatory compliance, and operational efficiency.The Internal Audit Manager will work closely with management to identify risks, recommen... Show more
Discover your 100% YOU with MicroSourcing!
Position: Customer Service Representative
Work setup: Onsite | Night shift
Location: Eastwood, Quezon City
Why join MicroSourcing?
You'll have:
Job Overview
The Customer Service Representative role ensures exceptional service delivery and operational efficiency. The position involves a balanced combination of customer support responsibilities and administrative functions, requiring individuals to perform tasks efficiently while fostering a positive client experience. A team player with a strong work ethic and a commitment to excellence is essential for this role.
Key Responsibilities
Customer Service
Respond promptly to customer inquiries through various channels (email, SMS, inbound and outbound phone calls).
Provide accurate information about products, services, and company policies.
Address and resolve customer inquiries and complaints or escalate them when necessary.
Maintain accurate and up-to-date records of customer interactions and transactions.
Collaborate with team members to ensure consistent and high-quality service delivery.
Business Administration
Manage schedules, calendars, and appointments for internal teams or management.
Organize and maintain reports, records, and essential documents.
Support team coordination by managing administrative logistics/tasks.
Assist with basic project management tasks, event planning, and other business-related needs.
Demonstrate commitment to completing tasks on time, accurately, and to a high standard.
Job Levels and Requirements
Intermediate ( 1 year and 7 mos. โ 2 years and 9 mos. Years of Experience with Managerial Exposure)
Responsibilities:
Independently handle complex customer service cases and manage escalations.
Oversee administrative workflows and contribute to team coordination.
Supervise and mentor entry-level team members to ensure they meet performance standards.
Participate in process improvement initiatives to enhance operational efficiency and customer experience.
Work collaboratively with team members while demonstrating strong commitment and accountability.
Qualifications:
1 yr and 7 mos. โ 2 years and 9 mos. years of experience in customer service or business administration, with exposure to managerial or leadership responsibilities.
Proficiency in CRM platforms like Salesforce, Stripe, and Zoom.
Proven ability to manage multiple responsibilities in a fast-paced environment.
Strong problem-solving and decision-making skills.
Excellent verbal and written communication skills.
A team player with a proactive attitude and strong work ethic.
Senior (3+ Years of Experience with Managerial Responsibilities) Responsibilities:
Lead and manage customer service and business administration teams.
Develop and implement strategies to improve customer satisfaction and team performance.
Resolve high-level escalations and manage complex operational challenges.
Oversee reporting, analysis, and presentation of performance metrics to senior management.
Mentor and guide team members across all levels, fostering a collaborative and high-performing culture.
Uphold and promote commitment to excellence and strong work ethic across the team.
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan โ it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
*Terms & conditions apply
