Reed elsevier • Philippines
Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.Resolve product or service problems by clarifying the customer’s complaint, determining the ca... Show more
The Sales Talent Bench Pool, is a talent pooling initiative designed to acclimate and prepare professionals aspiring to be part of the Reed Elsevier Philippines’ growing Sales organization.A crucia... Show more
The Software Asset Management Analyst is a pivotal role responsible for optimizing and managing software assets for Elsevier.This multifaceted position involves coordinating software requests, liai... Show more
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Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions.
Escalate unresolved issues to the appropriate internal teams.
Stay up to date with product knowledge and company policies.
Will handle the Elsevier account – assists with logins, profile corrections, editing documents
Assist with refunds for subscriptions, renewals
Technical concerns – login, passwords, basic troubleshooting skills
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