Tech support Jobs in Philippines
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Tech support • Philippines
Customer Service Representative (Tech Support)
BpojobopeningsPhilippines, Philippines
Microsoft Dynamics 365 Tech Support
eFLEXervices, Inc.PH
IT Support
HawodTech Solutions Inc.Philippines
Community Support
VIPTutors coPhilippines
Technical Support
Northpoint Development BankPhilippines, Philippines
Customer Support Representative
ConcentrixPhilippines, Philippines
Admin Support
Jobs360Philippines, Philippines
CUSTOMER SUPPORT
SnaphuntPhilippines
Server Support
Dynamic QuestPhilippines, Philippines
Support Analyst
Ksearch Asia ConsultingPhilippines, Philippines
Support-Administrative
Energy Development CorporationPhilippines, Philippines
CUSTOMER SUPPORT
BooPhilippines
Technical Support
Phil-Data Business Systems, Inc.Philippines, Philippines
Telehealth Support
Power Up Workpool Inc.Philippines, Philippines- New!
AR Support
ScalableOSncr, 00, ph
Customer Support
Nms PhilippinesPhilippines, Philippines
Technical Support - Dagupan
Unison Computer Systems IncPhilippines, Philippines){kind=logo}
Technical Support
Straive (Formerly Spi Global)Philippines, Philippines
Legal Support
Staff4MePHCustomer Service Representative (Tech Support)
BpojobopeningsPhilippines, PhilippinesLocation : Clark, Pampanga
Job Overview :
We are looking for a Customer Service Representative with a Tech Support focus to join our team!
The ideal candidate will have at least 2 years of BPO experience or 1 year of tech support experience, excellent communication skills, and the ability to type at least 35 words per minute (WPM) with 85% accuracy.
This position requires providing outstanding customer support in a technical environment, resolving technical issues, and maintaining a high standard of service.
Key Responsibilities :
Provide technical support to customers through phone, email, or chat, assisting them with product troubleshooting, technical issues, and product setup.
Resolve customer inquiries related to technical problems, including software malfunctions, hardware issues, or account setup, with a focus on first-call resolution.
Accurately document customer interactions and technical issues to ensure that solutions are recorded and service quality is maintained.
Identify recurring issues and collaborate with the team to escalate or resolve problems to ensure long-term customer satisfaction.
Maintain knowledge of the company's products, services, and troubleshooting techniques to provide accurate support to customers.
Meet performance goals such as customer satisfaction, response time, issue resolution, and call handling time.
Follow company policies and procedures while handling customer inquiries and providing solutions.
Qualifications :
Education : At least High School Graduate (Old Curriculum) or K12 Graduate.
Experience :
At least 2 years of BPO experience (preferably in customer service or technical support).
1 year of tech support experience is acceptable in lieu of BPO experience.
Skills :
Must be able to type at least 35 WPM with 85% accuracy.
Excellent communication skills, both written and verbal.
Strong problem-solving abilities with the ability to troubleshoot and resolve technical issues efficiently.
Customer-centric attitude with the ability to manage customer frustrations and provide clear, concise solutions.
Ability to work in a shifting schedule, including weekends, holidays, and overtime as required.
Perks & Benefits :
Competitive salary and performance-based incentives.
Health and wellness programs, including medical benefits.
Career development opportunities and training programs.
Dynamic, inclusive, and supportive work culture.
Night shift allowances, overtime pay, and holiday benefits.