Senior Support Engineer

About the Role A fast-growing tech company is seeking a proactive and technically skilled Support Engineer to join its Customer Support team.

This is a client-facing role where you will provide first- and second-tier technical support, troubleshoot issues across various platforms, and work closely with internal teams to ensure customers receive world-class service.

If you enjoy solving complex problems, thrive in fast-paced environments, and have excellent communication skills, we’d love to hear from you.

Key Responsibilities Provide first and second-line technical support to customers via email, chat, and video calls.

Troubleshoot and resolve technical issues related to Windows environments, networking, SQL queries, and hardware setups (e.g., switches, cameras).

Maintain clear, professional, and polite communication in fluent English (spoken and written).

Collaborate with internal teams to escalate and resolve complex cases.

Analyze and think creatively to solve edge-case or duplicate issues efficiently.

Document solutions and maintain internal knowledge bases.

Work independently while contributing actively as a team player.

Requirements Fluent in English with strong written and verbal communication skills.

Availability to work during US business hours (EST or PST).

Previous customer-facing experience, preferably in technical support or IT.

5+ years experience as Support Engineer Strong technical knowledge in : Windows OS and systems administration Networking concepts (IP, switches, DNS, firewalls) SQL queries and basic database troubleshooting A natural problem-solver with a strong analytical mindset.

Friendly, patient, and professional personality with a passion for helping customers.

Experience with support ticketing systems is a plus.

Why Join Us?

Be part of an innovative company at the forefront of technology.

Work with a passionate, global team that values collaboration and growth.

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