IT Support Engineer L1 - based in Cebu

Title : IT Support Engineer L1

Department : Technology Operations

Reporting to : IT Manager

Employment Type : Full – Time

Cloud Console is a leading provider of innovative IT consulting services and top- IT infrastructure solutions. With a commitment to excellence and a focus on delivering cutting-edge technology to our clients, we empower businesses to thrive in the digital age, where 24 / 7 operations are crucial.

IT Support Engineer

Responsibilities :

• Provide technical assistance to client end-users, ensuring prompt resolution of issues.
• Troubleshoot customer workstation issues, diagnosing and addressing technical problems efficiently.
• Proactively monitor and report on client environments, identifying potential issues and implementing preventive measures.
• Collaborate with Senior Engineers, Team Leads, and Project Managers to troubleshoot client issues as they arise.
• Coordinate with the engineering team and project managers to ensure timely project completion.
• Maintain accurate time logs with detailed notes and ensure dependable attendance in the call queue.
• Communicate proactively with team members and leaders regarding daily schedules and task assignments.
• Execute and deliver software patching, backups, alerts, antivirus updates, hardware monitoring, and software installations.
• Assist with special projects as required by the organization.

Qualifications :

Other Requirements :

What We Offer :