L2 Technical Support

🌟 We're Hiring : L2 Technical Support! 🌟

We are seeking an experienced L2 Technical Support professional to provide advanced technical assistance and resolve complex customer issues. The ideal candidate will have strong problem-solving skills, technical expertise, and the ability to escalate and manage critical incidents while ensuring exceptional customer satisfaction.

📍 Location : Muntinlupa, Philippines

⏰ Work Mode : Hybrid (3 days onsite, 2 Days WFH)

💼 Role : L2 Technical Support

What You'll Do :

🔧 Resolve complex technical issues and escalated support tickets

📞 Provide advanced troubleshooting for customers and internal teams

📋 Document solutions and maintain knowledge base articles

🤝 Collaborate with L1 support and engineering teams

⚡ Monitor system performance and identify potential issues

📊 Analyze recurring problems and recommend improvements

What We're Looking For :

✅ 2–3 years of relevant experience in a technical or software-related role

✅ Familiarity with software concepts such as HTML, JavaScript, WordPress, and SQL queries

✅ Experience with CRM tools like Exponea or similar platforms

✅ Proficiency in Microsoft Word and Excel

✅ Exposure to cloud platforms (Azure, GCP)

✅ Strong organizational and coordination skills

✅ Excellent research and problem-solving abilities

✅ Clear and effective verbal and written communication skills

✅ Ability to collaborate with stakeholders using internal communication tools

✅ Prior experience as a technical specialist is a plus

Ready to make an impact? 🚀 Apply now and let's grow together!