Talent.com
This job offer is not available in your country.
Service Desk Engineer L2 (AU IT Services, Hybrid)

Service Desk Engineer L2 (AU IT Services, Hybrid)

ConnectOSMandaluyong City, Metro Manila, PH
30+ days ago
Job type
  • Quick Apply
Job description

Schedule : Monday – Friday (06 : 00 AM - 03 : 00 PM PHT)

What are we looking for?

Skills Required :

  • Practical knowledge and experience working with Windows Server from 2008 through 2016 and strong desktop support skills for Microsoft Windows 7 through 10
  • Experience with troubleshooting and administrating Terminal Services, RDP, Citrix server roles
  • Administration of Exchange 2010 through 2016 with Microsoft 365 Exchange
  • Experience with VOIP systems such as such as 8x8 / 3CX / Mitel / Skype for Business and knowledge of printer configuration for print servers, scan to email, pass-through in Citrix etc
  • A solid understanding of Networking including Firewalls, routers and managed switches

Nice to Have :

  • Exposure to VMWare and Hyper-V technologies from a simple maintenance and troubleshooting perspective will be highly regarded
  • Certifications (Microsoft / ITIL) would be advantageous
  • Apple system experience
  • What will you do?

  • Resolving scheduled incidents and service requests from clients assigned by the Service Desk Team Leader, escalating to the senior teams where required
  • Primarily providing remote support to troubleshoot and resolve customer pain points, keeping the customer up to date at all times with the status of the work
  • Citrix and Remote Desktop application, system and printing support in addition to local workstation support
  • Troubleshooting and administrating Active Directory, Group Policy, and the Microsoft 365 suite including Exchange and SharePoint administration
  • Performing initial network troubleshooting and diagnosis
  • Log minimum hours for customer facing time and queue management to meet KPI’s
  • Mentoring and taking escalations from the frontline team
  • Occasional after-hours phone, project work and server maintenance tasks if called upon
  • Join the awesome team and enjoy these benefits & perks :

  • Hybrid Work Setup
  • Medical, Dental Coverage and Life insurance from day 1 of employment
  • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
  • Competitive salary package and annual appraisal
  • Financial Assistance Program
  • Mandatory Government Benefits and 13th Month Pay
  • Complimentary Sleeping Quarters, Coffee at no cost
  • Complimentary Office Fitness and Wellness Facilities at no cost
  • Regular Company Events, Work Life Balance, and Career growth opportunities
  • Accessible location at the heart of Metro Manila the Mega Tower, EDSA
  • JOIN CONNECTOS NOW!

    ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

    We're a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies in the world. With over a decade of experience, we specialize in premium resourcing and productivity solutions. in the world. Founded by our Australian CEO, we help companies across industries overcome resourcing challenges with innovative strategies.

    #ConnectOSCareers #JoinConnectOS

    Equal Employment Statement

    Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

    Create a job alert for this search

    Service Engineer • Mandaluyong City, Metro Manila, PH

    Related jobs
    L1 VOIP Service Desk Technician (Remote)

    L1 VOIP Service Desk Technician (Remote)

    STAFFVIRTUALManila, Metro Manila, Philippines
    Quick Apply
    Is a full service cloud communications, IT, network security, and internet connectivity provider with a strong focus on tailored solutions, white glove support, and industry compliance.Tailored Bus...Show moreLast updated: 30+ days ago
    Service Desk Engineer

    Service Desk Engineer

    Booth and Partners Pte LtdMakati, 00, ph
    Quick Apply
    We are seeking a skilled Service Desk Engineer to deliver proactive and responsive support, ensuring smooth issue resolution and appropriate escalation when necessary. This role requires strong tech...Show moreLast updated: 30+ days ago
    Senior Service Desk Analyst (AU Retail, Office-based)

    Senior Service Desk Analyst (AU Retail, Office-based)

    ConnectOSMandaluyong City, Metro Manila, PH
    Quick Apply
    Schedule : 5 : 30 AM to 2 : 30 PM PHT (Rotating Shift).At least 3+ years’ experience in a service desk environment or call center. Sound knowledge of supporting Microsoft technologies, including MS Offic...Show moreLast updated: 30+ days ago
    L2 Service Desk Engineer (MSP | M365) | AU | WFH

    L2 Service Desk Engineer (MSP | M365) | AU | WFH

    Staff Domain Inc.Pasig Central Post Office, 00, ph
    Quick Apply
    AM–5 : 00 PM (AEST) | 6 : 00 AM–3 : 00 PM (PH Time).Ready to do work that actually excites you?.We are seeking an L2 Service Desk Engineer (MSP) to provide advanced technical support and resolve complex ...Show moreLast updated: 2 days ago
    • Promoted
    Senior Service Delivery Consultant (Service Desk Ax)

    Senior Service Delivery Consultant (Service Desk Ax)

    BuscojobsMetro Manila, Philippines
    Senior Service Delivery Consultant.Avaloq is a value driven, fast-paced financial technology and services company and we are committed to developing the banking solutions of tomorrow.As PMO you wil...Show moreLast updated: 4 days ago
    Lead System Engineer (Remote)

    Lead System Engineer (Remote)

    STAFFVIRTUALManila, Metro Manila, Philippines
    Quick Apply
    This role is for a Professional IT Services organization that provides Managed Services, Cloud Solutions and IT Projects focused on the future office. Our Smart Cloud Solution combined with our mobi...Show moreLast updated: 25 days ago
    IT Service Desk Analyst (AU Aged Care, Hybrid)

    IT Service Desk Analyst (AU Aged Care, Hybrid)

    ConnectOSMandaluyong City, Metro Manila, PH
    Quick Apply
    Salary : P50,000 - P80,000 (Monthly Package).Schedule : Monday to Friday (6 : 00am to 3 : 00pm PHT).Minimum of ITIL foundations certification, higher levels are desirable. Minimum 3 years experience in a ...Show moreLast updated: 30+ days ago
    IT Service Desk Engineer

    IT Service Desk Engineer

    Integrated Office Solutions Inc.Muntinlupa, Metro Manila, Philippines
    Quick Apply
    Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different a...Show moreLast updated: 25 days ago
    Senior IT Service Desk Engineer

    Senior IT Service Desk Engineer

    Integrated Office Solutions Inc.Muntinlupa, Metro Manila, Philippines
    Quick Apply
    Senior IT Service Desk Engineer!.Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services.Bringing in an array of sk...Show moreLast updated: 25 days ago
    Service Desk Analyst

    Service Desk Analyst

    Booth and Partners Pte LtdMakati Commercial Center, 00, ph
    Quick Apply
    Service Desk Analyst - Level 1.Managed Service Delivery - Service Desk.Award : Professional Employees Award.Copyright © 2019 Data#3 Limited. Data 3’s vision is to harness the power of people and #.Th...Show moreLast updated: 30+ days ago
    Service Delivery Specialist

    Service Delivery Specialist

    Geco Asia Pte LTDMuntinlupa, Metro Manila, PH
    We're Hiring : Service Delivery Specialist! 🌟.We are seeking an experienced Service Delivery Specialist to ensure exceptional service quality and client satisfaction. The ideal candidate will manage...Show moreLast updated: 30+ days ago
    L2 IT Service Desk Analyst (AU Aged Care, Hybrid)

    L2 IT Service Desk Analyst (AU Aged Care, Hybrid)

    ConnectOSMandaluyong City, Metro Manila, PH
    Quick Apply
    Salary : P80,000 - P100,000 (Monthly Package).Schedule : Monday to Friday (6 : 00am to 3 : 00pm PHT).Minimum of ITIL foundations certification, higher levels are desirable. Minimum 5 years experience in a...Show moreLast updated: 30+ days ago
    System Engineer

    System Engineer

    EmaptaMandaluyong City, Metro Manila, Philippines
    Quick Apply
    The role is responsible for supporting IT Operations under the Infrastructure domain, including Servers, Multi-Domain Active Directory, Office 365, Security, and Identity / Privilege Management.The p...Show moreLast updated: 13 days ago
    Service Desk Manager

    Service Desk Manager

    Octal Philippines Inc.Makati city, National Capital Region, PH
    Quick Apply
    KEY RESPONSIBILITIES : LEADERSHIP & TEAM MANAGEMENT.The Service Desk Manager leads and oversees the operations of the SSI IT Service Desk, with the primary goal of ensuring timely and efficient ...Show moreLast updated: 17 days ago
    IT Service Desk Analyst

    IT Service Desk Analyst

    OffsureAngeles, Pampanga, Philippines
    Quick Apply
    Office-Based (Clark, Pampanga).We are currently seeking a proactive and detail-oriented.The successful candidate will be responsible for providing Level 1 and 2 support across various hardware and ...Show moreLast updated: 30+ days ago
    IT Service Desk Analyst L1 (AU Retail, Office-based)

    IT Service Desk Analyst L1 (AU Retail, Office-based)

    ConnectOSMandaluyong City, Metro Manila, PH
    Quick Apply
    Knowledge of supporting Microsoft technologies, including MS Office suite, Exchange Office 365, and Windows 10.Ability to support networking issues including cabling and wireless, remote access con...Show moreLast updated: 30+ days ago
    Senior Linux System Engineer

    Senior Linux System Engineer

    ServerHubManila, PH
    Quick Apply
    DO NOT APPLY IF YOU ARE NOT FROM THE PHILIPPINES) About ServerHub : At ServerHub, we power businesses with high-performance cloud and hosting solutions. Our mission is to provide customers with relia...Show moreLast updated: 30+ days ago
    Service Desk Specialist – Cisco & Endpoint Management (Taguig, Philippines)

    Service Desk Specialist – Cisco & Endpoint Management (Taguig, Philippines)

    preferable.aiMetro Manila, 00, ph
    Quick Apply
    Job Description Job Title : Cisco L1 Service Desk Support.Candidates should be in Philippines.Work From Office Location : 1634 Taguig Metro Manila. Fluent in Mandarin / Korean / Japanese ( Language Skil...Show moreLast updated: 26 days ago