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Customer Service Representative

JMZ MARKETING INCCatarman Liloan Cebu PH, Cebu, PH

30+ days ago

Job description

Respond to customer inquiries promptly and professionally through various communication channels.

Provide accurate information about products, services, policies, and procedures.

Resolve customer complaints, issues, and requests efficiently and courteously.

Maintain customer records by updating account information.

Escalate complex issues to the appropriate department or supervisor when necessary.

Follow up with customers to ensure their concerns are resolved and they are satisfied with the service.

Assist in identifying customer needs and suggesting relevant products or services.

Adhere to company policies, quality standards, and performance metrics.

Participate in team meetings, training, and continuous improvement initiatives.

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Customer Service Representative • Catarman Liloan Cebu PH, Cebu, PH

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