Customer Service Representative (CSR)

COMPANY PROFILE : Founded in 1999, this business process outsourcing company offers services in all facets of business solutions, CRM, and supply chain management.

Position : CSR (Voice and Non Voice)

Company Industry : BPO / IT Company

Work Location : Cebu IT Park

Work Schedule : Midshift - Graveyard

Salary : Negotiable depending on years of working experience

Work Set Up : Work on Site

JOB REQUIREMENTS :

• Open for non-Bachelor's Degree holder
• At least 6 months of CSR experience
• Amenable to work on midshift
• Amenable to work on site.

JOB RESPONSIBILITIES :

Address invoicing, domain, email, hosting, and website-related inquiries.

Diagnose technological problems and offer prompt, efficient fixes.

Coordinate with SMEs, Team Leads, and other departments to manage escalations and ensure timely follow-ups.

Gather and share opinions about goods, services, and customer assistance.

Participate in team meetings, e-learning, and trainings

Preserve high rates of contact resolution, chat effectiveness, and customer happiness.

Maintain current knowledge of corporate policies, goods, and services when working with internal teams.

RECRUITMENT PROCESS : (ONLINE)

Look for : Ms. Kendra