Business Process Excellence Lead - Hybrid (Quezon City)

Business Process Excellence Lead - Hybrid (Quezon City)

Join TELUS Digital as a Business Process Excellence Lead to drive continuous improvement, process automation, and digitization initiatives across our BPO operations.

Responsibilities

• Conduct thorough analysis of current business processes to identify inefficiencies, bottlenecks, and opportunities for optimization.
• Utilize data‑driven insights and performance metrics to assess process effectiveness and design scalable low‑ to medium‑complexity business processes that leverage best practices and innovation solutions.
• Identify and evaluate technology solutions that support process automation, digitization, and efficiency gains.
• Facilitate training and mentor yellow or green belt Lean Six Sigma projects to deliver business outcomes.
• Oversee smooth implementation of process improvement initiatives and measure post‑implementation results.

Qualifications

Language : English

Equal Opportunity Employer Statement At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi‑shore, multi‑language programs offer safe, secure infrastructure, value‑based pricing, skills‑based resources and exceptional customer service — all backed by TELUS, our multi‑billion dollar telecommunications parent. Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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