Customer Service for Flight Reservation Account (Start ASAP)

We are seeking a dedicated and customer-focused Customer Service Representative to join our growing team in Quezon City, Metro Manila. In this full-time role, you will be responsible for providing exceptional customer service to our clients, with a focus on handling flight reservation inquiries and complaints. The ideal candidate will have a passion for problem-solving and a commitment to delivering exceptional customer experiences.

What you'll be doing

Answering incoming calls from customers and handling a variety of flight reservation-related inquiries and issues

Resolving customer complaints and escalating complex cases to the appropriate team

Updating customer records and maintaining accurate documentation of all interactions

Providing timely and effective follow-up to ensure customer satisfaction

Adhering to company policies and procedures to ensure a consistent level of service

Collaborating with cross-functional teams to ensure seamless customer support

What we're looking for

SHS Grad + Atleast 6mos. BPO International Voice Experience

OR

College graduate No BPO experience required

Excellent communication and interpersonal skills, with the ability to engage with customers and provide empathetic and effective problem-solving

Strong problem-solving and critical-thinking skills, with the ability to think on your feet and make informed decisions

A team-oriented attitude and a willingness to collaborate with cross-functional teams

Apply now for this exciting opportunity to become a Customer Service Representative for our Flight Reservation Account.