Flight Reservation Account Customer Service Agents

Join our team of Flight Reservation Account Customer Service Agents at Talent Outsourcing Channel Solutions' in Quezon City, Metro Manila. In this full-time role, you will be responsible for providing exceptional customer service to our clients, ensuring their flight booking and reservation needs are met efficiently and effectively.

What you'll be doing

Handle inbound calls from customers to assist with flight booking and reservation enquiries

Provide accurate and timely information about flight schedules, availability, and pricing

Process customer flight bookings and reservations, including any modifications or cancellations

Offer alternative flight options to customers when their preferred flights are unavailable

Identify and address customer concerns or complaints in a professional and empathetic manner

Maintain detailed records of customer interactions and transactions

Collaborate with the broader customer service team to ensure a consistent and high-quality experience for all customers

What we're looking for

SHS Grad + Atleast 6mos. BPO International Voice Experience or College graduate with No BPO experience required

Previous experience in a customer service or call centre environment, preferably within the travel or aviation industry

Strong communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds

Excellent problem-solving and decision-making abilities, with a focus on providing efficient and effective solutions

Proficient in the use of customer service software, databases, and other relevant IT systems

A commitment to delivering a high standard of customer service and a passion for exceeding customer expectations

Fluency in both English and Filipino, with the ability to communicate clearly and professionally

What we offer

At Talent Outsourcing Channel Solutions', we are committed to providing our employees with a rewarding and fulfilling work environment. As a Flight Reservation Account Customer Service Agent, you will have the opportunity to grow your career within a dynamic and supportive team. We offer competitive compensation, opportunities for professional development, and a range of employee benefits to support your overall wellbeing.

About us

Talent Outsourcing Channel Solutions' is a leading provider of outsourced customer service solutions, specializing in the travel and aviation industry. With a strong focus on innovation and customer satisfaction, we work closely with our clients to deliver tailored solutions that exceed their expectations. Our team of dedicated professionals is committed to creating a positive and engaging work environment, where everyone can thrive and reach their full potential.

Apply now to join our team as a Flight Reservation Account Customer Service Agent!