MIS Process Specialist - Clark

TASQ is currently hiring an MIS Specialist to join our team onsite in Pampanga, with an immediate start date. The initial pre-screening interview will be conducted via phone, so please ensure your phone line is available.

• Benefits :
• Great Place to Work certified
• HMO coverage for the employee and 2 dependents (starts Day 1)
• Quarterly performance bonus
• Excellent opportunities for career growth
• 15% Night Differential
• 24 leave days annually
• Requirements :
• Minimum of 3 years experience in RTA / WFM
• Front-end RTA experience is essential; back-end WFM experience is an advantage
• BPO work experience is required
• Proficiency in reporting tools such as Power BI, Tableau, VBA, Macros, and Excel
• Responsibilities :
• Ensure optimal staffing for business partners by developing forecast and staffing models, offering analytical support for business initiatives and market trends, and providing actionable recommendations for decision-making
• Oversee resource planning for one or more division units; act as a trusted advisor by anticipating issues and identifying opportunities
• Build strong relationships with business partners, communicating proactively about trends or concerns, and providing data-driven suggestions
• Collaborate with partners to identify upcoming projects or changes affecting volume or staffing; analyze how modifications to business drivers will impact staffing needs
• Create volume forecasts for inbound contact center or processing departments; maintain and refine forecasting models using both standard and advanced statistical methods
• Continuously evaluate staffing factors such as volume, handle time, shrinkage, and occupancy versus plans; raise awareness within the organization and recommend necessary actions