TASQ is currently seeking qualified candidates to fill the position of MIS Specialist. A pre-screening interview will be conducted via phone.
Process Specialist - MIS (Clark) | Onsite
Benefits :HMO coverage for the employee and two dependents starting on Day 1Quarterly performance bonusesExcellent career development opportunities15% night differential24 days of leave annuallyRequirements :Minimum of 3 years' experience in RTA / WFMFront-end RTA experience is essential; back-end WFM experience is advantageousBPO work experience is requiredProficiency in reporting tools such as PowerBI, Tableau, VBA, Macros, and ExcelCollege graduateResponsibilities :Ensure optimal staffing for business partners by developing forecast and staffing models, providing analytical support for business initiatives, market conditions, and making recommendations to aid decision-makingOversee resource planning for one or more divisional units; act as a trusted advisor by anticipating potential issues and opportunitiesBuild strong working relationships with business partners; communicate trends or concerns proactively and support recommendations with dataCollaborate with business partners to identify upcoming initiatives or changes that could impact volume or staffing; assess how changes in business drivers will affect staffing requirementsGenerate volume forecasts for inbound contact center or processing departments; maintain and update forecasting models using standard and advanced statistical techniquesContinuously monitor staffing drivers such as volume, handle time, shrinkage, and occupancy versus plan; raise awareness within the business and recommend necessary actions