Account / Process Trainer - Clark, Pampanga

Account / Process Trainer Clark Pampanga

Benefits :

• Quarterly performance bonus.
• Outstanding career development opportunities and fast-track career progression.
• Enjoy a fair work-life balance.
• HMO and life insurance for the employee and 2 dependents for free.
• Inside the Central Business District area.
• Great Place to Work certified.

General Responsibilities :

1. Training Needs Analysis :

2. Curriculum and Course Design :

3. Content Development :

4. Course Delivery :

5. Research Methodology :

6. Partnering :

7. People Management :

8. Planning, Organizing, and Administrative Skills :

Scheduling, CS Domain, Reports, Coordination with TIG / Facilities

Required Skills : CS and Tech Domain :

Training experience in effective communication, customer service, technical support, and culture

Technology Functional Knowledge :

Basic working knowledge of word, Excel, and PPT to complete reporting and documentation efficiently and effectively

High Impact Communication :

Excellent oral and written communication skills

Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service Lead by example.

Analytical Ability :

Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues

Arrives at multiple solutions / alternatives, keeping in mind the various stakeholders

Profile Screening Criteria / Checks :

Screening according to skills defined above : at least 3 years of training experience in soft skills and customer service.Other

Key Requirements :