Chargeback Coordinator (Ayala) | Hybrid

Work Arrangement : Hybrid (Ayala)

Shift Schedule : Night shift

Responsibilities :

• Investigating Disputes :  Analyzing customer chargeback claims, reviewing transaction details, and gathering evidence to determine the validity of the dispute.
• Chargeback Processing :  Initiating and managing the chargeback process, including submitting necessary documentation to the card issuer or payment network.
• Compliance :  Ensuring adherence to established policies, procedures, and timeframes set by the company and payment networks.
• Communication :  Interacting with customers, card issuers, and internal teams to resolve disputes and provide updates on case status.
• Fraud Prevention :  Identifying potential fraudulent activity and taking appropriate action to mitigate risks and losses.
• Reporting :  Generating reports on chargeback trends, case status, and performance metrics.