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Account Coordinator / BPO Team Leader (Manila -Hybrid)
STAFFVIRTUALManila, Metro Manila, Philippines30+ days ago
Job description1 to 3 years of experience in account coordination, client services, operations support, or a similar role- Strong organizational and time management skills- In-depth knowledge of performance metrics- Good computer skills, especially Microsoft and Google tools Excellent communication and leadership skills Organizational and time-management skills Decision-making skills Degree in Management or training in team leading is a plus Hybrid Work Setup Competitive Salary Package Company Laptop provided-HMO Coverage on Day 1 Free HMO Dependent Paid Leaves with Unused Leave Conversion 13th Month Pay-Referral Bonus
OVERVIEW : STAFFVIRTUAL is looking for a detail-oriented and proactive Account Coordinator to support day-to-day operations, ensure smooth coordination between clients and internal teams, and help drive overall account success. The ideal candidate has strong organizational skills, excellent communication abilities, and a service-driven mindset.
DUTIES AND RESPONSIBILITIES :
- Oversee day-to-day operations of assigned teams.
- Monitor team attendance and ensure compliance with established policies.
- Establish and maintain quality standards and key performance indicators (KPIs), ensuring team adherence to these.
- Provide ongoing coaching and performance feedback.
- Address client and agent escalations promptly.
- Collaborate with cross-functional teams to optimize processes.
- Other tasks, as needed.
QUALIFICATIONS :
SHIFT SCHEDULE : GY
PERKS & BENEFITS :
NOTE : This is a hybrid / onsite setup. Anyone from the Philippines can apply and report to either our Pasig office or Cebu Office.
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Team Leader • Manila, Metro Manila, Philippines