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Refunds Lead (Ayala) | Hybrid
TASQ Staffing SolutionsMakati, Metro Manila, Philippines30+ days ago
Job descriptionTeam Management : Supervising and mentoring a team of refund specialists, providing guidance, training, and performance feedback. Process Oversight : Managing the entire refund process, from initial request to final resolution, ensuring adherence to established procedures. Issue Resolution : Investigating and resolving complex refund-related issues, escalating as needed, and implementing solutions to prevent recurrence. Collaboration : Working closely with other departments (customer service, billing, finance) to streamline the refund process and address customer needs effectively. Compliance : Ensuring all refund activities comply with company policies and relevant financial regulations.
Work Arrangement : Hybrid (Ayala, Makati)
Shift Schedule : Nightshift
Requirements :
- Refunds Experience
- Processing of Payments, Invoices and Collections
- Cash Flow Analysis
- Resolving Billing Discrepancies
- Reconciliations
- Month-End Closing
- Financial Reporting
- Accounting Tools : SAP / Oracle
Responsibilities :
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Hybrid • Makati, Metro Manila, Philippines
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