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Refunds Lead (Ayala) | Hybrid
Refunds Lead (Ayala) | HybridTASQ Staffing Solutions • Makati, Metro Manila, Philippines
Refunds Lead (Ayala) | Hybrid

Refunds Lead (Ayala) | Hybrid

TASQ Staffing Solutions • Makati, Metro Manila, Philippines
30+ days ago
Job description

Work Arrangement : Hybrid (Ayala, Makati)

Shift Schedule : Nightshift

Requirements :

  • Refunds Experience
  • Processing of Payments, Invoices and Collections
  • Cash Flow Analysis
  • Resolving Billing Discrepancies
  • Reconciliations
  • Month-End Closing
  • Financial Reporting
  • Accounting Tools : SAP / Oracle

Responsibilities :

  • Team Management :   Supervising and mentoring a team of refund specialists, providing guidance, training, and performance feedback.
  • Process Oversight :   Managing the entire refund process, from initial request to final resolution, ensuring adherence to established procedures.
  • Issue Resolution :   Investigating and resolving complex refund-related issues, escalating as needed, and implementing solutions to prevent recurrence.
  • Collaboration :   Working closely with other departments (customer service, billing, finance) to streamline the refund process and address customer needs effectively.
  • Compliance :   Ensuring all refund activities comply with company policies and relevant financial regulations.
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    Hybrid • Makati, Metro Manila, Philippines

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