Service Delivery Manager - Remote - Philippines

Service Delivery Manager - Remote - Philippines

Application Deadline : 18 November 2025

Department : Global Service Delivery

Employment Type : Permanent - Full Time

Location : Philippines

Description

Job Title : Service Delivery Manager

Reporting To : Global Service Delivery Director

Location : Philippines

Work Type : Remote

Role Overview

The Service Delivery Manager owns the end-to-end success of assigned client accounts, ensuring high-quality delivery, strategic alignment, and strong client partnerships. This role combines strategic leadership with hands‑on operational oversight—leading and driving onboarding, and best in class quality and performance for clients. Leading collaboration across the clinical and operations teams to drive continuous improvement for clients. The Service Delivery Manager builds trusted relationships with senior stakeholders, anticipates challenges, and delivers data‑driven insights and solutions that enhance client satisfaction, efficiency, and outcomes.

While this role is remote, there may be a requirement to travel occasionally. The role operates in alignment with GMT working hours any may be subject to change from time to time.

Key Responsibilities