Operations Director

Location : Iloilo, Western Visayas

Work Arrangement : On Site

Schedules : Shifting schedules, predominantly at night

Preferably who can start ASAP

Overview

• Responsible for managing call center operations activities including day-to-day operations, training and quality for one or more accounts / programs / LOB's that contribute to the acquisition, satisfaction and retention of client contracts / agreements.
• Acts as the primary contact of clients and maintains cordial working relations with them.
• Ensures achievement of service levels, key performance indicators, business objectives and financial targets stipulated by clients and the company through active coordination with various Operations and Support teams (i.e Human Resources, Facilities, I.T., Finance, etc.).
• Ensures that all program /