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WFM Assistant Manager - Pasay (hybrid)
TASQ Staffing SolutionsPasay City, Metro Manila, Philippines30+ days ago
Job description4 years in Workforce Management in a contact center environment 2 years in Scheduling and Forecasting. Strong sense of personal stake and urgency. Ability to foresee, dissect, and fix problems using data-driven approach and common sense. Experience in creating compelling analysis, templates, reports. Hands-on skills in forecasting and scheduling. Proficient in using Blue Pumpkin / Impact 360 or Aspect eWFM. Ability to work directly with the onshore client team with minimum local supervision. Amenable to working in Pasay City. Willing to work on the night shift.
TASQ is looking for a WFM assistant manager to work in Pasay in a hybrid setup.
Responsibilities
Essential Duties & Responsibilities
- Lead a team of WFM analysts.
- Generate long-range and short-term forecasts at intervals, daily and weekly.
- Create, update, and maintain staffing models & resource plans; publish weekly updates.
- Create accurate schedules to balance service goals and staff preferences.
Qualifications
Qualifications :
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Assistant Manager • Pasay City, Metro Manila, Philippines
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