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CSR - Agent | with Driver's License

HRTXPasay City, Metro Manila, Philippines

30+ days ago

Job description

We are looking for a dedicated Customer Support Representative to be the primary point of contact between our company and its customers. In this role, you will deliver outstanding support by addressing inquiries, resolving issues, and ensuring customer satisfaction through voice, chat, or email channels.

Location : Pasay

Shift : Night Shift

Set-up : Onsite

Start Date : ASAP

Key Responsibilities :

Manage inbound and / or outbound communications through phone, chat, email, and other platforms.
Provide accurate and timely information regarding products, services, billing, orders, and account details.
Address customer concerns, process returns or refunds, and follow through until full resolution is achieved.

Qualifications :

Must be a High school / Senior High School or College graduate.

Minimum of 1 year experience in international voice support within a BPO setting.

Excellent English communication skills, both verbal and written.

Strong multitasking and problem-solving capabilities.

Comfortable using computers and navigating multiple systems simultaneously.

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Driver • Pasay City, Metro Manila, Philippines