IT- Technical Support- 6 months TSR bpo experience

Qualifications :

At least High School Graduate (Old Curriculum) / ALS Graduate

With at least 2 years Call Center Experience (CCE) in any account

OR 6 months–1 year Technical Support experience

Typing speed of at least 30 WPM with 85% accuracy (Voice Support)

Strong communication and problem-solving skills

Amenable to shifting schedules and onsite work in Clark

Job Responsibilities :

Handle phone support for IT-related concerns (hardware, software, and connectivity issues)

Deliver clear instructions and effective troubleshooting steps to customers

Provide excellent customer service and ensure timely resolution of technical issues

Accurately document cases and follow escalation procedures when needed

Work in a fast-paced environment while maintaining quality and professionalism

Perks & Benefits :

₱28,500 monthly salary

₱15,000 Sign-On Bonus (SOB)

Paid Leaves and Government Mandated Benefits

HMO coverage & Life Insurance

Career growth and training opportunities