Customer Service Representative - Account Management

Job Description

Customer Service Representative – Account Management

Key Responsibilities :

Serve as the primary contact for tenants, property owners, property managers, and maintenance coordinators regarding maintenance requests and work orders.

Track and manage work orders using property management platforms.

Coordinate with contractors and maintenance / network staff to ensure timely completion of jobs.

Communicate with all stakeholders regarding scheduling, updates, and follow-ups on maintenance concerns.

Review vendor invoices and ensure accuracy before submission for payment through the customer portal.

Maintain accurate documentation of all maintenance activities and communications.

Monitor open tickets to ensure service standards and timelines are met.

Provide regular status updates to tenants, property owners, property managers, and maintenance coordinators.

Assist with vendor onboarding and maintain strong vendor relationships.

Requirements

Qualifications :

Previous experience in property management, facilities coordination, landscaping maintenance administration, or a related field preferred.

Strong organizational skills with the ability to manage multiple tasks and priorities.

Excellent communication and problem-solving skills.

Ability to work independently and as part of a team in a fast-paced environment.

Proficiency with property management and maintenance coordination software is a plus.

Benefits

Benefits :

Great Place to Work–Certified company

Premium HMO coverage

Holistic employee experience programs

Work-from-home and hybrid work setup

Rewards and performance incentives

Monthly engagement activities

Career advancement opportunities

Paid referral program

Requirements

What You’ll Bring to the Table Hands-on experience with applicant tracking systems (ATS), such as SAP SuccessFactors Ability to work independently as well as collaboratively in a team-oriented environment Solid understanding of Human Resources practices, particularly in recruitment and talent acquisition Highly organized with the flexibility to adapt in a fast-paced, dynamic setting Self-motivated and comfortable working with ambiguity Strong ability to manage multiple priorities and meet deadlines proactively Excellent written and verbal communication skills Ability to handle sensitive and confidential information with professionalism and discretion