Call Center -CSR Virtual Process

Key Responsibilities :

Answer incoming calls and respond to customer inquiries in a professional and timely manner

Make outbound calls to follow up with customers or promote products / services (if applicable)

Provide accurate information about products, services, billing, or technical issues

Resolve customer complaints, escalate complex issues when necessary

Maintain detailed and accurate records of customer interactions using CRM tools

Meet individual and team performance targets (KPIs)

Stay up to date with product knowledge and company policies

Requirements :

High school diploma or equivalent; college degree preferred

Proven experience in a call center or customer service environment is a plus

Excellent verbal and written communication skills

Strong problem-solving abilities and attention to detail

Ability to multitask and work in a fast-paced environment

Basic computer literacy; experience with CRM or call center software is an advantage

Willingness to work flexible shifts, including evenings, weekends, or holidays if required