Customer Care and Experience Specialist - Hybrid Local Account

We are seeking Customer Care and Experience Specialists to handle client inquiries, service concerns, and support-related issues. The role requires strong communication skills, a customer-first mindset, and the ability to multitask. Must be a college graduate with at least 1 year of customer service experience in any professional setting.

Key Responsibilities :

Respond promptly to customer inquiries via phone, email, chat, or in person

Resolve customer complaints and issues with professionalism and empathy

Track, document, and follow up on customer interactions using CRM systems

Collaborate with internal teams to address customer concerns or service gaps

Identify opportunities to improve customer satisfaction and suggest enhancements

Monitor and analyze customer feedback to improve service processes

Maintain a positive, customer-first attitude across all interactions

Assist in onboarding new clients or guiding them through services / products

Ensure adherence to service-level agreements and company standards