Customer Care Consultant

Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.

At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.

Why You'll Love Working Here :

🌟 You’re Valued.

You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.

🚀 You’ll Grow.

From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.

🎉 You’ll Belong.

We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.

🏢 You’ll Work in Style.

Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.

💼 You’ll Work with Global Brands.

We match you with top international clients where you’ll work directly with their teams and make a real impact.

Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.

Role Description and Responsibilities :

Deliver outstanding on brand' customer service across all brands, driving customer

satisfaction. Support retail and online channels with all queries and issue resolution.

Required Skills and Qualifications

Key Responsibilities :

1. Customer Support

• Assist all customers over phone, chat, and email in a timely manner, ensuring we are
• providing best practice and on brand customer care to our customers.
• Accurately lodge all customer details, phone sales, complaints, and queries in Zendesk.
• Assess goods for quality assurance and come to the best resolution for the customer and brand.
• Process return to sender orders.
• Work with our stockists and drop ship partners to resolve customer queries.
• Liaise with the warehouse, couriers, and internal departments to resolve customer queries, and proactively work together to identify potential issues before they occur.
• Respond to customer product reviews and feedback, and report to the relevant department.
• Assist the online and marketing teams with competitions by creating vouchers and contacting customers.
• Liaise with customers over all social media platforms.
• Resolve customer issues flagged by our fraud system.
• Provide accurate and succinct reporting when required.
• Accomplish all tasks to KPI standards.
• Escalate issues to the Team Leader and Customer Care Manager.
• Keep up to date with all new products, new seasons, and promotional activity.

2. Store Support

3. Brand Ambassador