ISTA Solutions, an outsourcing / offshoring company, is in search of an experienced HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities :
- Administer medications, treatments, and medical procedures as prescribed by healthcare providers. Monitor vital signs and assist with wound care, IV therapy, or other medical interventions.
- Maintain accurate and up-to-date patient records, documenting care provided, changes in condition, and any incidents or concerns.
- coordinates with US insurance providers
Job Description :
Provides customer support through different communication channels (Phone, email, chat).Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.Collaborate with colleagues and different departments to resolve complex issuesMaintain accurate records on customer interactions, transaction, feedback, etc.Requirements
Basic knowledge about Medicare and Medicaid1 year BPO Healthcare Experience related to reviewing medical records, authorization, claims, denials and appeals.Good to excellent communications (both verbal & written) and detail orientedAbility to multitask (taking in calls and responding to email)Organized and keen attention to detailsFamiliar with common medical termsWilling to report onsite in MAKATIAmenable working night shiftsBenefits
What can we offer you?
Competitive salary and benefitsHealth Insurance with free dependents10%-night differentialAttendance BonusPaid time offConvertible to cash leave creditsPerformance AppraisalWork-life balanceA focus on growing your career path with usWe encourage you to follow your passions and learn new skillsOur commitment to you
Strong culture and values-driven leadershipWe create opportunities for you to learn and grow at any stage of your careerContinuous learning and innovationWe foster an all inclusive environment where everyone thrives