Team Lead - Financial - Taguig

TASQ is seeking a call center trainer, preferably with experience in financial accounts, for a position in Taguig. Candidates should be prepared for a phone pre-screening; subsequent interviews will be conducted either in person or virtually.

• Benefits :
• HMO coverage for the employee and two dependents starting on Day 1
• Quarterly performance bonuses
• Excellent opportunities for career growth
• 24 days of leave annually
• Requirements :
• At least 4 years of customer service experience within the BPO / BPM industry
• Bachelor's degree in any field
• Minimum of 3 years in a Team Leader role, with experience managing a team of agents handling voice or inbound calls
• Willingness to work in rotational shifts
• Flexible to work on shifting schedules
• Able to work onsite in BGC Corporate Center, Taguig
• Immediate availability to start
• Responsibilities :
• Effectively lead and manage teams, including resource planning, career development, performance management, and attrition control
• Coach and develop team members, addressing knowledge gaps and skill or motivation issues
• Handle user and customer escalations, developing action plans to resolve concerns and ensuring ownership until resolution
• Regularly develop and implement internal and external governance protocols
• Manage client escalations efficiently and take appropriate actions to resolve issues