Team Lead BPO Healthcare

About Neolytix Neolytix is a boutique Consulting and Management Services Organization that works with small & medium-sized healthcare providers across the United States.

Our portfolio of services caters to micro verticals and is built on the expertise we have developed in enabling these practices.

Work with a company where your work can make a real impact!

We are a boutique company respected and loved by our clients providing no-nonsense advice on key issues that impact them.

4.7 ⭐ on Google and 4.2 ⭐ on Glassdoor with 80% of approval rating!   Roles & Responsibility Lead a team of Customer Service Professionals.

Respond to clients on any process related queries and manage 1st level escalations.

Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA’s.

Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc.

Develop processes to improve productivity and quality of the team.

Participate in the new pilots projects & work towards proper transition of knowledge to team.

Work with managers to resolve any personnel problems or conflicts that may arise in the team.

In addition to administrative responsibilities, the Team leader may be expected to perform follow-up work as well depending upon the requirement.

Identify trends within the portfolio to aid collections and improve the productivity.

Experience with Athena EMR / EHR is preferred Technical Requirements : Internet speed of 30MBPS or higher.

i5 or higher processor / Mac 2020 or later.

Minimum of 8 GB RAM.

Private and quiet dedicated home office area.

Backups in case of power or Telco interruptions.

Good headset and webcam.

Job Type : Full-time - Hybrid Benefits : Company events Health insurance Opportunities for promotion Schedule : 8 hour shift Monday to Friday Powered by JazzHR