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Assistant General Manager (KFC Naguilian)
One Food Group Management Services, Inc.Baguio, Benguet, PH30+ days ago
Job descriptionAddress and resolve customer complaints and feedback in a timely and effective manner. Ensure that customer service standards are met or exceeded, contributing to a positive dining experience. Support the recruitment, training, and development of staff, including servers, kitchen staff, and supervisors. Assist in conducting performance evaluations and providing feedback and coaching to team members. Help foster a positive and productive work environment. Assist in achieving sales and profitability targets by managing daily operations and monitoring performance metrics. Contribute to financial management, including monitoring expenses and implementing cost-control measures. Assist in executing marketing plans and promotional activities developed by the RGM. Participate in organizing and implementing store events and promotions to drive customer engagement and sales. Help manage store financials, including cash handling, inventory management, and expense tracking. Assist in preparing financial reports and analyzing performance data to support decision-making. Support the RGM in handling crisis situations, including customer issues, operational disruptions, and emergencies. Act as a point of contact for resolving operational problems and ensuring continuity of service. Ensure that the restaurant maintains high standards in food quality, service, health, and safety. Conduct regular inspections and audits to ensure compliance with health and safety regulations and brand standards. Assist in planning and executing in-store events, promotions, and activities. Collaborate with the GM and other departments to ensure successful implementation of events and activities.
Key Responsibilities :
Support in Overall Store Operations :
- Assist the RGM in managing all aspects of restaurant operations, ensuring adherence to brand standards and operational excellence.
- Oversee daily restaurant activities, ensuring smooth and efficient service during shifts.
Customer Satisfaction :
People Development :
Sales and Profitability Targets :
Marketing and Promotional Strategies :
Financial Management :
Crisis Management :
Standards and Compliance :
Store Events and Activities :
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General Manager • Baguio, Benguet, PH
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