Customer Service Representative

Respond to customer inquiries in a timely and professional manner.

Provide accurate information regarding products, services, policies, and procedures.

Resolve customer complaints by identifying the cause, offering solutions, and following up to ensure satisfaction.

Process orders, returns, payments, and account updates when necessary.

Maintain customer records and update account information in the CRM system.

Escalate complex issues to the appropriate department when needed.

Meet or exceed performance metrics including quality, productivity, and customer satisfaction.

Follow company guidelines, scripts, and communication standards.

Contribute to a positive team environment and participate in training or coaching sessions.