Success Coach

The  Success Coach  is responsible for leading and managing a team of Virtual Assistants within Scale Virtually, while also providing coaching and support to individuals in achieving their personal and professional goals. This includes providing coaching and mentorship to virtual assistants, developing and implementing action plans, and tracking progress towards goals. The Success Coach is also responsible for managing performance, ensuring that client inquiries and issues are handled efficiently and effectively, and analyzing data and metrics to identify trends and areas for improvement.

Key Responsibilities :

• Lead and manage a team of Virtual Assistants, providing coaching and support as needed
• Monitor and manage the performance of virtual assistants, including setting goals and conducting performance evaluations
• Ensure that client inquiries and issues are handled efficiently and effectively by the team
• Train and onboard new virtual assistants as needed
• Collaborate with other teams, such as Quality and Training, to ensure that virtual assistants have the necessary skills and resources to perform their roles effectively
• Analyze data and metrics to identify trends and areas for improvement
• Develop and implement strategies to improve the performance and satisfaction of virtual assistants and clients
• Provide coaching and mentorship to individuals in order to help them achieve their personal and professional goals
• Develop and implement action plans with individuals to support the achievement of their goals
• Track progress towards goals and provide ongoing support and guidance as needed
• Conduct assessments and evaluations to identify areas for improvement and growth
• Develop and deliver training and development programs, as needed
• Maintain confidentiality and exercise discretion when working with sensitive information
• Perform other related duties as assigned
• Ensure that relevant data points are collected and tracked efficiently and accurately
• Analyze data and metrics to identify trends and areas for improvement
• Generate and present reports for their departments business review

Requirements

Requirements :