Senior Process Excellence Director

TaskUs Quezon City, National Capital Region, Philippines

Overview

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in sectors including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture supports a global workforce of approximately 45,000 employees across twenty-three locations in twelve countries, including the Philippines, India, and the United States. TaskUs emphasizes a culture of growth, adaptability, and continuous improvement.

Role : Senior Process Excellence Director — a senior leader responsible for developing and executing TaskUs' enterprise-wide vision for process excellence and continuous improvement. This role drives quality improvement projects that deliver measurable business impact, eliminates waste, streamlines processes, embeds data-driven and digital transformation, and fosters a problem-solving mindset across the organization. You will be a key change agent across all functions to improve efficiency, quality, customer satisfaction, and profitability.

Responsibilities

• Develop and execute TaskUs' process excellence strategy aligned with the company’s business objectives.
• Lead identification, prioritization, and execution of process excellence projects across the organization.
• Oversee the portfolio of improvement projects to ensure on-time, within-budget delivery with measurable financial and operational benefits.
• Personally lead and mentor critical cross-functional transformation projects.
• Recruit, train, and mentor a world-class team of process improvement professionals (e.g., Master Black Belts, Black Belts, Green Belts, Process Analysts).
• Foster a culture of collaboration, curiosity, and continuous improvement with the Process Excellence team and business partners.
• Define and implement KPIs to monitor process health and track the impact of improvement initiatives.
• Establish a governance framework to standardize and sustain process changes within daily operations.
• Provide regular, data-rich updates to the executive leadership team on progress and ROI of the process excellence program.
• Champion a data-based decision-making culture and communicate the vision, successes, and business impact of process excellence across the company.

Qualifications & Skills

Core Competencies

About How We Partner To Protect You

TaskUs will neither solicit money from you during the application process nor require any form of