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BPO CS - Center of Excellence Manager - Taguig (process improvement)
TASQ Staffing SolutionsTaguig, Metro Manila, Philippines28 days ago
Job type
- Quick Apply
Job descriptionDeveloping and implementing operational strategies : Creating and executing plans to enhance efficiency, quality, and overall performance within the Center of Excellence. Leading and managing teams : Supervising team members, providing guidance and support, and promoting a collaborative working environment. Performance management : Monitoring key performance indicators (KPIs) and devising strategies to boost team performance. Stakeholder collaboration : Working with various stakeholders to ensure alignment and achieve shared objectives. Process improvement : Identifying opportunities to optimize processes and implementing effective solutions. Minimum of 5 years leadership experience in customer service management At least 7 years experience in a BPO environment Strong skills in Excel and PowerPoint Bachelors degree in any field Experience in designing process definitions or frameworks for coaching, training, reporting, governance, and workforce management Proven track record in process improvement and developing process frameworks Flexible to work in shifting schedules Willing to work onsite at BGC Taguig Available to start immediately
About the Position : CS - Center of Excellence Manager (BGC Taguig) | Onsite
Benefits :
- HMO coverage for the employee and two dependents (available from Day 1)
- Quarterly performance bonuses
- Excellent career development opportunities with exposure to multiple accounts
- Weekends off
Responsibilities :
Requirements :
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Center Of Excellence • Taguig, Metro Manila, Philippines
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