Logistics Costing Supervisor (Global Logistics)

Position Title : Supervisor, GBS Operations

Job Grade : 15

Department : Operations

Business Unit : Global Business Services

Division : Logistics

Location : Manila

Job Purpose

The Supervisor, GBS Operations is responsible for managing and leading a team of documentation representatives and analysts to deliver high customer satisfaction. This role ensures the team meets productivity, quality, and service level requirements, while maintaining strict adherence to operational processes and performance standards.

Roles & Responsibilities

• Lead and manage an efficient and professional team to consistently exceed customer expectations.
• Monitor and allocate team resources effectively to ensure service excellence and operational efficiency.
• Review and identify customer needs and requirements through regular communication with origin and regional offices.
• Proactively communicate with internal and external stakeholders regarding industry updates, company initiatives, and operational changes.
• Review, implement, and support new initiatives and process improvements from both internal and external customers.
• Roll out and support system or process enhancements initiated by the corporate office.
• Ensure all documentation and services are delivered accurately, completely, and within agreed timelines.
• Supervise daily operations, guide team members, and foster a culture of accountability and continuous improvement.

Qualifications

Requirements

Key Result Areas