Operations Supervisor - Logistics Account (MOA Pasay) |Onsite
TASQ Staffing SolutionsPasay City, Metro Manila, Philippines30+ days ago
Job descriptionOverseeing the daily activities and performance of a team of customer service representatives Monitoring call volumes, handling times, and other key performance metrics to identify areas for improvement Providing coaching, training, and feedback to team members to help them develop their skills and reach their full potential Collaborating with other departments and stakeholders to resolve customer inquiries and issues Implementing and enforcing company policies and procedures to ensure compliance Identifying and addressing team and individual training needs Fostering a positive, customer-centric, and team-oriented work environment
Account : Logistics / Tracking
Work Setup : Onsite (MOA)
Shift : Night Shift
Requirements :
- 1 year experience as Team Lead / Operations Supervisor
- With Voice account experience
- Preferably from TELCO account
- Can start ASAP
Responsibilities :
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Operation Supervisor • Pasay City, Metro Manila, Philippines
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